Assistant Resident Manager

African Echoes Recruitment; Bela-Bela; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Meals provided on duty

Live-in position

Provident fund

Medical aid

Job summary

African Echoes Recruitment is seeking a seasoned Lodge Manager for a five-star lodge in Bela-Bela, Limpopo. You will oversee daily operations, Front Office, and Food & Beverage, while leading a guest-centric team to deliver exceptional service.

Requirements include at least 5 years in a similar role, matric and hospitality qualifications, strong leadership, and experience with PMS/POS systems. This live-in position includes meals, provident fund and private medical aid.

Qualifications

• Minimum 5 years' experience in a similar management position within a five-star lodge.
• Matric essential; formal Hospitality Management qualification advantageous
• Proven Front of House and Food & Beverage management experience
• Front Office Management experience essential
• Strong Front of House administrative skills
• Experience in staff management, training and cost control
• Proven leadership and team management abilities
• Knowledge of NEBULA and OPERA or similar PMS/POS systems
• Knowledge of game reserve operations
• Good computer literacy and financial skills
• Excellent command of English, both written and spoken
• Well-presented, guest-focused and professional
• Strong organisational, interpersonal and problem-solving skills
• Able to multitask and perform under pressure
• Valid RSA ID and Driver's Licence essential
• Own vehicle recommended

Responsibilities

• Assist with the overall management and daily lodge operations
• Manage the lodge in the Resident Manager's absence
• Oversee Front Office and Food & Beverage operations
• Lead, train, motivate and develop the team
• Maintain exceptional guest service and hospitality standards
• Manage administration, operational procedures and cost control
• Build relationships with guests, staff, agents and the local community
• Drive the lodge's quality plan and implement required standards
• Ensure adherence to company procedures and operational objectives

Skills

Front of House management

Food & Beverage management

Front Office Management

Staff management

Leadership

Team leadership

Cost control

Problem-solving

Organisation

Interpersonal skills

Multitasking

English proficiency

Guest service

Education

Matric

Hospitality Management qualification

Tools

PMS/POS systems (NEBULA, OPERA)

Job description

REQUIREMENTS:

• Minimum 5 years' experience in a similar management position within a five-star lodge
• Matric essential; formal Hospitality Management qualification advantageous
• Proven Front of House and Food & Beverage management experience
• Front Office Management experience essential
• Strong Front of House administrative skills
• Experience in staff management, training and cost control
• Proven leadership and team management abilities
• Knowledge of NEBULA and OPERA or similar PMS/POS systems
• Knowledge of game reserve operations
• Good computer literacy and financial skills
• Excellent command of English, both written and spoken
• Well-presented, guest-focused and professional
• Strong organisational, interpersonal and problem-solving skills
• Able to multitask and perform under pressure
• Valid RSA ID and Driver's Licence essential
• Own vehicle recommended

KEY RESPONSIBILITIES:

• Assist with the overall management and daily lodge operations
• Manage the lodge in the Resident Manager's absence
• Oversee Front Office and Food & Beverage operations
• Lead, train, motivate and develop the team
• Maintain exceptional guest service and hospitality standards
• Manage administration, operational procedures and cost control
• Build relationships with guests, staff, agents and the local community
• Drive the lodge's quality plan and implement required standards
• Ensure adherence to company procedures and operational objectives

PACKAGE:

• Salary: Discussed individually, depending on experience and qualifications
• Permanent, live-in position
• Meals provided while on duty
• Compulsory 5% provident fund (forms part of CTC)
• Individual medical aid available, with 50% company contribution (voluntary, subject to scheme conditions)
• Candidates must be available for a face-to-face interview in Bela Bela

LOCATION:

Bela Bela Limpopo