Assistant Resident Manager – Bela Bela

JVR Software; Bela-Bela; Remote; ZAR 300,000 - 500,000; Full time

Job summary

HotelJobs Bela-Bela in Limpopo is seeking an experienced Assistant Resident Manager for a 5-star lodge.

You will support daily operations with emphasis on Front Office, Front-of-House Administration and Food & Beverage management, taking full responsibility in the Resident Lodge Manager's absence.

Qualifications

• Matric and 5+ years in a similar management position within a 5-star lodge.
• Front Office and Front-of-House management experience essential.
• Experience in Food & Beverage management and front-of-house administration.
• Experience managing and training employees, cost control and administrative systems.
• Knowledge of game reserve operations.
• Knowledge of Nebula and Opera, or similar PMS/POS systems.
• Computer literacy and sound financial skills.
• Excellent English communication and interpersonal skills.

Responsibilities

• Assist with planning, coordinating and managing daily lodge operations.
• Manage the lodge in the absence of the Resident Lodge Manager.
• Oversee Front Office and front-of-house administration, ensuring accuracy and efficient service.
• Support Food & Beverage operations and maintain consistent hospitality standards.
• Deliver exceptional guest experiences and resolve concerns professionally.
• Lead; train, motivate and develop the lodge team.
• Monitor costs and maintain effective financial and administrative controls.
• Build positive relationships with employees, guests, the community, agents and other lodges.
• Drive the lodge's quality plan and implement required service standards.
• Introduce creative ideas to enhance hospitality and the guest experience.
• Support group objectives and Head Office requirements.
• Ensure adherence to company policies, procedures and operational standards.

Skills

Front Office Management

Leadership

Customer Service

Staff Training

Cost Control

Communication

Problem Solving

Multitasking

Attention to detail

Education

Hospitality degree or diploma

Tools

Nebula

Opera

PMS/POS systems

Job description

Employer HotelJobs Location Limpopo Job type Other IT/Computer Salary Not specified Posted 13 Nov 2026

5* Safari Lodge based close to Bela-Bela is looking for an experienced and guest-focused Assistant Resident Manager to join their team. The successful candidate will support daily lodge operations ; with particular emphasis on Front Office, Front-of-House Administration and Food & Beverage Management and take full responsibility for the lodge in the Resident Lodge Managers absence.

Duties

• Assist with planning, coordinating and managing daily lodge operations.
• Manage the lodge in the absence of the Resident Lodge Manager.
• Oversee Front Office and front-of-house administration, ensuring accuracy and efficient service.
• Support Food & Beverage operations and maintain consistent hospitality standards.
• Deliver exceptional guest experiences and resolve concerns professionally.
• Lead; train, motivate and develop the lodge team.
• Monitor costs and maintain effective financial and administrative controls.
• Build positive relationships with employees, guests, the community, agents and other lodges.
• Drive the lodges quality plan and implement required service standards.
• Introduce creative ideas to enhance hospitality and the guest experience.
• Support group objectives and Head Office requirements.
• Ensure adherence to company policies, procedures and operational standards.

Requirements

• Matric.
• Minimum 5 years experience in a similar management position within a 5-star lodge.
• A formal hospitality degree or diploma would be preferable.
• Front Office management experience is essential.
• Proven experience in Front-of-House and Food & Beverage management, particularly front-of-house administration.
• Experience managing and training employees, controlling costs and maintaining strong administrative systems.
• Knowledge of game reserve operations.
• Knowledge of Nebula and Opera, or similar PMS/POS systems.
• Computer literacy and sound financial skills.
• Good command of English, with excellent communication and interpersonal skills.
• Well-spoken; presentable and committed to guest satisfaction.
• Strong leadership, initiative and practical problem-solving ability.
• Ability to multitask, manage difficult situations and work effectively under pressure.
• Excellent attention to detail, self-motivation and the ability to meet deadlines.
• Willingness to share knowledge, coach and inspire others.