Assistant Resident Manager

The Good Human (Pty)Ltd; Bela-Bela; On-site; ZAR 167,000 - 223,000; Full time

Benefits offered by this job

Medical Aid Contribution

Provident Fund Contribution

Job summary

The Good Human (Pty)Ltd invites an experienced Assistant Resident Manager to lead a luxury lodge in Limpopo. This role focuses on upholding superior service standards, overseeing operations in the Resident Lodge Manager's absence, and driving guest satisfaction across Front of House and F&B functions.

You will recruit, train, and motivate staff, ensure adherence to quality standards, and cultivate strong relationships with guests, staff, comunidad and industry partners.

Qualifications

• Minimum of 5 years' experience in similar 5-star lodge management.
• Excellent command of the English language.
• Proven leadership and management capabilities.
• Strong customer service orientation and communication skills.
• Experience in Front of House & F&B management.
• Front Office Management experience.

Responsibilities

• Oversee lodge operations in the absence of the Resident Lodge Manager.
• Drive hospitality standards to exceptional levels.
• Train and motivate staff to deliver outstanding guest service.
• Ensure lodge quality standards and compliance.
• Build relationships with staff, guests, community, and partners.
• Plan and manage lodge operations efficiently.
• Lead the team to achieve group objectives as guided by Head Office.

Skills

Front Office Management

F&B Management

Leadership

Communication skills

Customer service

English proficiency

Education

Matric

Job description

Are you passionate about delivering exceptional hospitality experiences and ready to lead a dynamic team in a luxurious lodge setting? Our client, a renowned leader in the tourism and hospitality industry, is seeking a dedicated Assistant Resident Manager to uphold and elevate service standards in their lodge nested in the heart of Limpopo.

Duties:

• Manage and oversee lodge operations in the absence of the Resident Lodge Manager
• Drive hospitality standards to new levels of excellence
• Manage, train, and motivate staff to deliver outstanding guest service
• Implement lodge quality standards and ensure compliance
• Build strong relationships with staff, guests, community, and industry partners
• Plan and manage lodge operations efficiently
• Lead and motivate the team to achieve broader group objectives as guided by Head Office

Requirements:

• Minimum of 5 years' experience in similar 5-star lodge management
• Matric qualification
• Excellent command of the English language
• Proven skills and a track record in Front of House & F&B management
• Front Office Management experience
• Strong leadership and management capabilities
• Customer service oriented with excellent communication skills
• Sound financial management skills

Nice to Have:

• Experience in the tourism and hospitality industry

Benefits:

• Medical Aid Contribution
• Provident Fund Contribution

Salary: R15,000 – R20,000 per month (Cost to Company)