Assistant Resident Manager

Wild Dreams Hospitality; Limpopo; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Live-in position with meals provided

5% provident fund (CTC)

Optional medical aid with 50% company‑

Junior management level within luxury

Job summary

Wild Dreams Hospitality in Limpopo, South Africa seeks a hands-on Junior Lodge Manager with a strong front office and F&B background in luxury lodges. You will run the property in the Resident Manager's absence and lead the team with confidence.

Key criteria include 5+ years in a similar role, solid front-of-house administration, F&B oversight, and knowledge of game reserve operations. Proficiency with NEBULA/OPERA and strong leadership are essential.

Qualifications

• Minimum 5 years in a similar management role within a five-star lodge.
• Strong front office administration and F&B management experience.
• Able to manage lodge operations in the absence of the Resident Manager.
• Knowledge of game reserve operations.
• Experience with NEBULA and OPERA or similar PMS/POS systems.
• Proven staff management, training, cost control and financial skills.
• Matric is essential; hospitality degree or diploma preferred.
• RSA ID and valid driver's license (own vehicle recommended).
• Strong leadership with ability to train and motivate a team.
• Excellent English, well-spoken and presentable.
• Guest-centric with relationship-building across guests, staff and community.
• Creative, proactive, and able to stay composed under pressure.
• Attention to detail and deadline discipline.
• Available for face-to-face interviews.

Responsibilities

• Manage the lodge in the Resident Manager's absence.
• Support day-to-day running of the operation.
• Oversee front office, FO admin and F&B service.
• Plan and manage lodge operations in line with standards.
• Lead, train and motivate the team.
• Control costs and manage admin and financial processes.
• Drive the lodge's quality plan and implement standards.
• Deliver memorable, guest-centred experiences.
• Build relationships with guests, agents, neighbouring lodges and community.
• Collaborate with Head Office to support group goals.

Skills

Front Office Management

F&B Management

Staff Leadership

Cost Control

PMS/POS Systems

NEBULA/OPERA Knowledge

Guest Relations

Operations Oversight

Five-Star Lodge Experience

Team Training

Education

Hospitality Degree/Diploma

Matric

Tools

NEBULA

OPERA

Job description

The ideal candidate is a hands‑on junior manager with a front office and F&B background in luxury lodges. They can run the property in the Resident Manager's absence and lead the team with confidence.

Core Criteria:

• Minimum 5 years’ experience in a similar management role within a five-star lodge
• Proven Front Office Management experience, with a strong track record in front-of-house administration and F&B management
• Able to manage the lodge in the absence of the Resident Manager and assist with day-to-day operations
• Knowledge of game reserve operations
• Working knowledge of NEBULA and OPERA, or a similar PMS/POS system
• Experience in staff management, training and cost control, with strong administrative and financial skills
• Matric essential; a formal hospitality degree or diploma is preferable
• Valid RSA ID and a valid driver's licence (own vehicle recommended)
• Strong leadership ability, with a record of leading, training and motivating a team
• Excellent English, well-spoken and presentable
• Guest-centric, with the ability to build relationships with guests, staff, agents, other lodges and the local community
• Creative, lateral thinker with initiative, who stays composed under pressure
• Attention to detail, self-motivation and the discipline to meet deadlines
• Available for face-to-face interviews

Core Responsibilities:

• Manage the lodge in the Resident Manager's absence
• Support the Resident Manager with the day-to-day running of the operation
• Oversee front office, front of house administration and F&B service
• Plan and manage lodge operations effectively and in line with company standards
• Lead, train and motivate the team
• Control costs and manage administrative and financial processes
• Drive the lodge's quality plan and implement all required standards
• Deliver memorable, guest-centred experiences
• Build and maintain relationships with guests, agents, neighbouring lodges and the community
• Work with Head Office to drive the broader goals of the group

On Offer:

• Live-in position, with meals provided while on duty
• 5% provident fund (compulsory, forms part of the CTC package)
• Optional individual medical aid with a 50% company contribution (forms part of the CTC package)
• Junior management level within an established luxury lodge group
• Please note: this is not a pet-friendly environment