Assistant Resident Manager

HotelJobs; South Africa; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Accommodation and meals provided while

Medical Aid and Provident fund

Live-in position

Job summary

HotelJobs Bela Bela, Limpopo, seeks an experienced Assistant Resident Manager for a luxury 5-star safari lodge. You will lead lodge operations, oversee Front Office and F&B, and stand in for the Resident Lodge Manager when needed.

The role requires at least 5 years in a similar management position, strong administrative and financial skills, and expertise with Nebula and OPERA PMS/POS systems. Live-in position with accommodation and meals provided.

Qualifications

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
• Proven Front Office and F&B management experience with strong Front Office administration skills.
• Previous Front Office Management experience is essential.
• Excellent administrative, financial and computer skills.
• Knowledge of game reserve operations and Nebula/OPERA or similar PMS/POS systems.
• Excellent command of English with strong interpersonal and communication skills.
• Guest-centric, innovative and solutions-driven; well-spoken and presentable.
• Ability to multitask, work under pressure and take initiative; strong organizational skills.

Responsibilities

• Assist with day-to-day lodge operations and ensure smooth running.
• Oversee lodge in absence of Resident Lodge Manager and maintain operational controls.
• Manage Front Office, administration, and financial controls.
• Drive the lodge quality plan and ensure company standards are met.
• Lead, train, and develop the lodge team and foster a positive culture.

Skills

Leadership

Front Office management

F&B management

Guest service

Team management

Interpersonal skills

Education

Matric qualification

Hospitality degree/diploma (advantage)

Tools

Nebula

OPERA

PMS/POS systems

Job description

ASSISTANT RESIDENT MANAGER

Bela Bela, Limpopo | Luxury 5-Star Safari Lodge

An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager. We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager.

Operations & Administration

• Assist with the day-to-day management and smooth running of lodge operations.
• Successfully oversee the lodge in the absence of the Resident Lodge Manager.
• Ensure effective Front Office management, administration and operational controls.
• Manage lodge systems, reporting, financial controls and operational procedures.
• Drive the lodge's quality plan and ensure all company standards are consistently maintained.

Guest Experience & Hospitality

• Maintain exceptional guest service standards and ensure memorable guest experiences.
• Drive hospitality standards to new levels through innovation and attention to detail.
• Build strong relationships with guests, travel agents, industry partners and the local community.
• Effectively manage guest expectations and resolve challenging situations.

Leadership & Team Development

• Lead; train, motivate and develop the lodge team.
• Provide effective operational leadership while encouraging a positive team culture.
• Lead by example and share knowledge to inspire and develop others.
• Manage performance and ensure adherence to company policies and procedures.

Financial & Operational Management

• Manage costs and maintain effective financial controls.
• Ensure operational efficiency and adherence to company standards.
• Support broader group objectives and initiatives as directed by Head Office.

WHO WE'RE LOOKING FOR

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
• Matric qualification.
• Proven experience in Front Office and F&B management, with strong Front Office administration skills.
• Previous Front Office Management experience is essential.
• Strong leadership and team management capabilities.
• Excellent administrative, financial and computer skills.
• Knowledge of game reserve operations.
• Experience with Nebula and OPERA, or similar PMS/POS systems, is required.
• Excellent command of English, with strong interpersonal and communication skills.
• Guest-centric; innovative and solutions-driven approach.
• Well-spoken; professional and presentable.
• Ability to multitask, work under pressure and take initiative.
• Strong organisational skills, diligence and attention to detail.
• A formal hospitality degree or diploma will be advantageous.

THE DETAILS

Location: Bela Bela, Limpopo

Remuneration: Market Related - depending on experience

Position: Live-in

Benefits:

• Accommodation and meals provided while on duty.
• Medical Aid and Provident fund contributions

Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location.

INTERESTED?