Assistant Resident Manager

Lodgistics Professional Hospitality Solutions; Bela-Bela; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Accommodation provided

Meals provided

Medical aid

Job summary

Lodgistics Professional Hospitality Solutions seeks an experienced Assistant Resident Manager for a luxury 5-star safari lodge in Bela Bela, Limpopo. You will lead Front Office & F&B operations and run the lodge in the Resident Lodge Manager's absence.

You will mentor a diverse team, uphold standards, manage financial controls, and ensure memorable guest experiences. A hospitality degree is advantageous with 5+ years in management.

Qualifications

• Minimum 5 years' experience in a similar management position within a luxury lodge environment.
• Proven experience in Front Office and F&B management with strong Front Office administration skills.
• Front Office Management experience is essential.
• Strong leadership and team management capabilities.
• Excellent administrative, financial and computer skills.
• Knowledge of game reserve operations.
• Experience with Nebula and OPERA or similar PMS/POS systems.
• Excellent command of English and strong interpersonal skills.

Responsibilities

• Assist with day-to-day management and smooth running of lodge operations.
• Oversee the lodge in the absence of the Resident Lodge Manager.
• Ensure effective Front Office management, administration and operational controls.
• Manage lodge systems, reporting, financial controls and procedures.
• Drive the lodge's quality plan and maintain company standards.
• Maintain exceptional guest service standards and guest experiences.
• Build relationships with guests, travel agents, and local community.
• Lead, train, motivate and develop the lodge team.
• Provide operational leadership and a positive team culture.
• Manage costs and maintain financial controls.

Skills

Front Office management

F&B management

Leadership

Financial & admin skills

Communication skills

Education

Matric qualification

Hospitality degree/diploma advantageous

Tools

Nebula

OPERA

Job description

ASSISTANT RESIDENT MANAGER

Bela Bela, Limpopo | Luxury 5-Star Safari Lodge

An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager.

We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager.

THE ROLE

Operations & Administration

• Assist with the day-to-day management and smooth running of lodge operations.
• Successfully oversee the lodge in the absence of the Resident Lodge Manager.
• Ensure effective Front Office management, administration and operational controls.
• Manage lodge systems, reporting, financial controls and operational procedures.
• Drive the lodge's quality plan and ensure all company standards are consistently maintained.

Guest Experience & Hospitality

• Maintain exceptional guest service standards and ensure memorable guest experiences.
• Drive hospitality standards to new levels through innovation and attention to detail.
• Build strong relationships with guests, travel agents, industry partners and the local community.
• Effectively manage guest expectations and resolve challenging situations.

Leadership & Team Development

• Lead, train, motivate and develop the lodge team.
• Provide effective operational leadership while encouraging a positive team culture.
• Lead by example and share knowledge to inspire and develop others.
• Manage performance and ensure adherence to company policies and procedures.

Financial & Operational Management

• Manage costs and maintain effective financial controls.
• Ensure operational efficiency and adherence to company standards.
• Support broader group objectives and initiatives as directed by Head Office.

Who We're Looking For

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
• Matric qualification.
• Proven experience in Front Office and F&B management, with strong Front Office administration skills.
• Previous Front Office Management experience is essential.
• Strong leadership and team management capabilities.
• Excellent administrative, financial and computer skills.
• Knowledge of game reserve operations.
• Experience with Nebula and OPERA, or similar PMS/POS systems, is required.
• Excellent command of English, with strong interpersonal and communication skills.
• Guest-centric, innovative and solutions-driven approach.
• Well-spoken, professional and presentable.
• Ability to multitask, work under pressure and take initiative.
• Strong organisational skills, diligence and attention to detail.

A formal hospitality degree or diploma will be advantageous.

THE DETAILS

Location: Bela Bela, Limpopo

Remuneration: Market Related - depending on experience

Position: Live-in

Benefits

• Accommodation and meals provided while on duty.
• Medical Aid and Provident fund contributions

Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location.