Assistant Manager/Service Advisor - Urgently Needed

CARtime SA

Malmesbury

On-site

ZAR 167,000 - 257,000

Full time

5 days ago
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Benefits offered by this job

Salary + Commissions

Job summary

CARtime SA in Malmesbury is seeking an Assistant Manager/Service Advisor with a valid driver’s license to join our workshop. Preference will be given to applicants who have worked at aftermarket service centers such as BOSCH, e-Car, Car Service City, CARtime, or Car Care Clinic.

You will greet customers, coordinate with technicians, discuss repairs and cost-saving alternatives, and help with quotations, bookings, and scheduling to ensure smooth workshop operations.

Qualifications

  • Must have customer service skills.
  • Excellent communication skills required.
  • Bilingual in English and Afrikaans.
  • Mechanical expertise and troubleshooting ability needed.
  • Strong math and writing skills; computer skills required.

Responsibilities

  • Greet customers and direct vehicles to an available technician.
  • Consult with technicians about needed repairs and alternatives to avoid costly options.
  • Answer customer questions about service outcomes and consult with technicians as needed.
  • Inform customers about potential cost savings and warranty protections.
  • Assist customers with quotations and bookings.
  • Oversee and manage the service center’s scheduling and workflow.
  • Manage mechanics, fitters and cleaners; monitor productivity.
  • Ensure parts arrive on time and technicians follow checklists.

Skills

Customer service
Communication
Bilingual English/Afrikaans
Mechanical knowledge
Troubleshooting
Computer skills
Math and writing
Automotive Service Advisor
Driver's license

Job description

We are currently looking for an Assistant Manager/Service Advisor for our Malmesbury workshop, MUST have a valid driver's license.

Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.

Requirements:
  • Customer service skills
  • Communication skills
  • Comprehension skills
  • Mechanical expertise
  • Troubleshooting skills
  • Math and writing skills
  • Computer skills
  • Must be bilingual, English / Afrikaans
  • Automotive Service Advisor.
  • Bilingual in English and Afrikaans
Duties:
  • Greeting customers and directing vehicles to an available technician.
  • Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
  • Answering customer questions about service outcomes and consulting with technicians when necessary.
  • Informing customers about potential cost savings and warranty protections.
  • Assisting customer with quotations and bookings.
  • Overseeing and managing the service center’s scheduling and workflow.
  • Informing customers of changes in service or when their vehicle is ready to be picked Manage mechanics, fitters, and cleaners
  • Control and monitor productivity workshop technician.
  • Ensure that parts arrive on time.
  • Ensure that the technician comply with their Check List.
  • Ensure that all staff complete their daily Productivity Report.
  • Ensure that all work is carried out safely.
  • Salary + Commissions
  • Working Hours: Mon-Fri 07:30-17:30 Sat 08:00
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