Assistant Manager/Service Advisor - Urgently Needed

CARtime SA; Malmesbury; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Salary + Commissions

Job summary

CARtime SA in Malmesbury is seeking an Assistant Manager/Service Advisor with a valid driver’s license to join our workshop. Preference will be given to applicants who have worked at aftermarket service centers such as BOSCH, e-Car, Car Service City, CARtime, or Car Care Clinic.

You will greet customers, coordinate with technicians, discuss repairs and cost-saving alternatives, and help with quotations, bookings, and scheduling to ensure smooth workshop operations.

Qualifications

• Must have customer service skills.
• Excellent communication skills required.
• Bilingual in English and Afrikaans.
• Mechanical expertise and troubleshooting ability needed.
• Strong math and writing skills; computer skills required.

Responsibilities

• Greet customers and direct vehicles to an available technician.
• Consult with technicians about needed repairs and alternatives to avoid costly options.
• Answer customer questions about service outcomes and consult with technicians as needed.
• Inform customers about potential cost savings and warranty protections.
• Assist customers with quotations and bookings.
• Oversee and manage the service center’s scheduling and workflow.
• Manage mechanics, fitters and cleaners; monitor productivity.
• Ensure parts arrive on time and technicians follow checklists.

Skills

Customer service

Communication

Bilingual English/Afrikaans

Mechanical knowledge

Troubleshooting

Computer skills

Math and writing

Automotive Service Advisor

Driver's license

Job description

We are currently looking for an Assistant Manager/Service Advisor for our Malmesbury workshop, MUST have a valid driver's license.

Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.

Requirements:

• Customer service skills
• Communication skills
• Comprehension skills
• Mechanical expertise
• Troubleshooting skills
• Math and writing skills
• Computer skills
• Must be bilingual, English / Afrikaans
• Automotive Service Advisor.
• Bilingual in English and Afrikaans

Duties:

• Greeting customers and directing vehicles to an available technician.
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Assisting customer with quotations and bookings.
• Overseeing and managing the service center’s scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked Manage mechanics, fitters, and cleaners
• Control and monitor productivity workshop technician.
• Ensure that parts arrive on time.
• Ensure that the technician comply with their Check List.
• Ensure that all staff complete their daily Productivity Report.
• Ensure that all work is carried out safely.
• Salary + Commissions
• Working Hours: Mon-Fri 07:30-17:30 Sat 08:00