Assistant Workshop Manager

Advius (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Advius (Pty) Ltd in Johannesburg seeks an Assistant Workshop Manager to bridge customers and the workshop floor. You will welcome customers, allocate work to technicians, keep the schedule on track, and supervise staff while supporting quotations, reconciliations, reporting, and local marketing efforts.

The role requires strong customer service, leadership and bilingual communication, with a hands-on motor vehicle background and weekend availability. Immediate permanent start in Fourways.

Qualifications

• Minimum two to three years in motor vehicle settings.
• Fully bilingual in English and Afrikaans.
• Experience at aftermarket service centres preferred.

Responsibilities

• Welcome customers and allocate vehicles to technicians.
• Explain repair outcomes, warranties and savings to customers.
• Assist with quotations and service bookings.
• Notify customers about vehicle readiness and updates.
• Build and maintain customer relationships and seek growth.
• Supervise workshop staff and monitor productivity.

Skills

Customer service

Sales ability

Leadership

Team management

Communication

Organisational skills

Job description

Johannesburg, South Africa | Posted on 11/11/2026

A busy aftermarket vehicle service centre in Fourways is looking for an Assistant Workshop Manager to join its team on a permanent basis with an immediate start. The successful candidate will be the link between customers and the workshop floor: welcoming customers, allocating work to technicians, keeping the workshop running to schedule and supervising staff, while also supporting quotations, monthly reconciliations, reporting and the centre's marketing and social media.

KEY RESPONSIBILITIES

• Welcome customers and allocate vehicles to technicians
• Explain repair outcomes, warranty protections and potential savings to customers
• Assist with quotations and service bookings
• Notify customers about vehicle readiness and service updates
• Build and maintain customer relationships
• Identify opportunities for customer retention and business growth

Workshop Management

• Discuss repair requirements and cost-effective alternatives with technicians
• Manage workshop scheduling and workflow
• Supervise mechanics, fitters and cleaners
• Monitor workshop productivity and technician performance
• Ensure parts arrive on time
• Ensure technicians comply with workshop checklists
• Ensure all staff complete daily productivity reports

Administration & Marketing

• Perform monthly debtor and creditor reconciliations
• Manage social media, marketing activities, customer callbacks and fleet calls

Requirements

MINIMUM REQUIREMENTS

• Valid driver's licence (mandatory)
• Previous experience working with motor vehicles (min of 2-3 years)
• Fully bilingual in English and Afrikaans
• Experience at an aftermarket service centre (such as Bosch, e-Car, Car Service City or Car Care Clinic) will be given preference
• Automotive Service Advisor experience will be advantageous

SKILLS & COMPETENCIES

• Strong customer service skills and excellent sales ability
• Good communication and comprehension skills
• Mechanical knowledge and troubleshooting skills
• Leadership and team management capability
• Basic mathematical and report-writing skills
• Highly organised, self-motivated and target-driven

IDEAL CANDIDATE

This position suits a customer-focused, sales-minded person with hands-on motor vehicle experience, ideally gained at an aftermarket service centre or as a Service Advisor, who is ready to step into a supervisory role. Candidates must be comfortable leading a workshop team, handling customers in both English and Afrikaans, and working Saturday mornings.