Assistant Lodge Manager: Lead Guest Experience & Ops

Lodgistics Professional Hospitality Solutions; Limpopo; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Lodgistics Professional Hospitality Solutions in Limpopo, South Africa, seeks an Assistant Lodge Manager to support daily lodge operations, guest services and staff supervision, ensuring an exceptional guest experience and efficient service.

The role involves budgeting assistance, maintaining health and safety standards, coordinating activities, and driving guest satisfaction through leadership of a diverse lodge team.

Qualifications

• Recognised qualification in Hospitality Management, Tourism, or Business Administration.
• Valid health and safety or first aid certification is advantageous.
• Minimum three years in hospitality or tourism with lodge/hotel experience.

Responsibilities

• Oversee lodge operations including accommodation, F&B, and guest activities.
• Supervise and develop the lodge team to deliver high service standards.
• Ensure health and safety procedures are implemented and compliant.
• Monitor inventory, supplies, and equipment with relevant departments.
• Support sales and marketing to boost occupancy and revenue.
• Address guest feedback promptly to maintain satisfaction.
• Assist with budgets and cost control within the lodge.
• Maintain cleanliness and presentation of lodge facilities.
• Support recruitment, training and performance management.
• Maintain records of daily operations, guest numbers and transactions.
• Collaborate with suppliers and contractors for seamless operations.

Skills

Leadership

Staff supervision

Guest relations

Budgeting

Communication

Organization

Problem solving

Reservation systems

Health & safety

Education

Hospitality Management qualification

National Senior Certificate

Tools

MS Excel

Guest management software

Job description

Lodgistics Professional Hospitality Solutions in Limpopo, South Africa, seeks an Assistant Lodge Manager to support daily lodge operations, guest services and staff supervision, ensuring an exceptional guest experience and efficient service.

The role involves budgeting assistance, maintaining health and safety standards, coordinating activities, and driving guest satisfaction through leadership of a diverse lodge team.