Lodge Ops Maestro — Lead People & Guest Service

Craven Cottage CC; Limpopo; On-site; ZAR 360,000 - 600,000; Full time

Job summary

A leading hospitality establishment in Limpopo, South Africa, is seeking a skilled manager to oversee operations and lead staff in providing exceptional guest experiences. The candidate must possess strong leadership, financial literacy, and operational management skills. A diploma in Hospitality Management and various certifications such as First Aid Level 1 are preferred. This role requires adaptability and attention to detail to ensure efficient workflow and high service standards.

Qualifications

• Must have solid leadership skills including motivation and training of staff.
• Excellent oral and written communication capabilities.
• Strong financial skills including revenue management and expense tracking.
• Must understand operations management including optimising workflows.
• Valid PDP, Driver’s license and First Aid Level 1 certificate required.

Responsibilities

• Lead and mentor staff, set goals and conduct performance reviews.
• Handle guest requests and operational issues effectively.
• Manage daily operations and supervise various lodge staff.
• Compile and oversee operational and project plans.
• Ensure high service standards and exceptional guest experiences.

Skills

Team Leadership

Communication

Financial Literacy

Operations Management

Attention to Detail

Customer Service

Education

Diploma in Hospitality Management

Tools

MS Office Suite

Reservations System

Job description

A leading hospitality establishment in Limpopo, South Africa, is seeking a skilled manager to oversee operations and lead staff in providing exceptional guest experiences. The candidate must possess strong leadership, financial literacy, and operational management skills. A diploma in Hospitality Management and various certifications such as First Aid Level 1 are preferred. This role requires adaptability and attention to detail to ensure efficient workflow and high service standards.