Assistant Lodge Manager

HotelJobs; Limpopo; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Live-in accommodations

Job summary

HotelJobs seeks an Assistant Lodge Manager for a 5* safari lodge in Limpopo, South Africa. Must be a South African citizen with at least three years in lodge/hotel management and strong leadership for a guest-centric operation.

The role is full-time, live-in, with shifts including weekends/public holidays. Relevant qualifications and health-safety certification are advantageous. Salary is commensurate with experience and market norms.

Qualifications

• Recognised qualification in Hospitality Management, Tourism, or related field.
• Health and safety or first aid certification is advantageous.
• Minimum education: National Senior Certificate.
• Preferred further education in hospitality or tourism.
• Experience in lodge or hotel management preferred.

Responsibilities

• Assist in managing lodge operations including accommodation, F&B, and guest activities.
• Supervise and develop lodge team to maintain high service standards.
• Ensure compliance with health and safety regulations and policies.
• Monitor inventory and equipment with relevant departments for smooth operation.
• Contribute to sales and marketing strategies to boost occupancy and revenue.
• Handle guest feedback and resolve complaints promptly and professionally.
• Assist in budgeting and cost control within the lodge.
• Ensure cleanliness and presentation of rooms and communal areas.
• Support recruitment, training, and performance management of staff.
• Maintain records relating to daily operations, guest numbers, and financial transactions.

Skills

Leadership

Communication

Organisational skills

Problem solving

Reservation systems

Education

National Senior Certificate

Diploma in Hospitality Management

Hospitality Degree

Tools

Reservation systems

Office software

Job description

Assistant Lodge Manager - Must be a south african Citizen

MUST HAVE PRIOR 5* Safari experience Location: Limpopo, South Africa Job Type: Permanent, Full-Time Primary Industry: Travel, Leisure, Tourism and Hospitality Secondary Industry: Travel, Leisure, Tourism and Hospitality Job Description

Key Responsibilities

• Assist in managing all aspects of lodge operations including accommodation, food and beverage services, and guest activities.
• Supervise; motivate and develop the lodge team to deliver high standards of customer service and operational excellence.
• Support the implementation and maintenance of health and safety procedures, ensuring compliance with all relevant regulations and policies.
• Monitor and manage inventory, supplies and equipment in collaboration with relevant departments to ensure smooth operation.
• Contribute to the development and execution of sales and marketing strategies to enhance guest occupancy and revenue.
• Handle guest feedback and resolve any complaints promptly and professionally to maintain high levels of guest satisfaction.
• Assist in preparing budgets, monitoring financial performance and controlling costs within the lodge.
• Ensure all lodge facilities, including rooms and communal areas, are maintained to the highest standard of cleanliness and presentation.
• Support the Lodge Manager in staff recruitment, training and performance management.
• Maintain accurate records and reports relating to daily operations, guest numbers, and financial transactions.
• Work collaboratively with suppliers, contractors and other external partners to ensure seamless lodge operations.

Required Qualifications

• A recognised qualification in Hospitality Management, Tourism, Business Administration or a related discipline.
• Valid certification in health and safety or first aid is advantageous.

Education

• A minimum of a National Senior Certificate or equivalent.
• Further education or professional training in hospitality or tourism is preferred.

Experience

• At least three years’ experience working within the hospitality or tourism industry, preferably in lodge or hotel management.
• Proven experience in a supervisory or team leadership role.
• Experience in managing guest relations and delivering high-quality customer service.
• Familiarity with financial management and operational budgeting within a hospitality environment.

Knowledge and Skills

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills, both verbal and written.
• Good organisational and problem-solving skills with attention to detail.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficient in the use of standard office software and reservation systems.
• Understanding of sustainable tourism practises and commitment to environmental stewardship.
• Flexibility to work unsociable hours, including weekends and public holidays, as required.

Preferred Qualifications

• Diploma or degree in Hospitality Management, Tourism or related field.
• Additional language skills relevant to the region or international guest base.
• Experience in implementing health and safety standards within a hospitality setting.
• Knowledge of local culture and tourism trends in Limpopo and South Africa.

Working Conditions

• Full-time position based at the lodge in Limpopo, South Africa.
• Work primarily takes place on-site within the lodge environment including guest areas, kitchens, and outdoor activity zones.
• The role requires flexibility in working hours, including early mornings, evenings, weekends and public holidays.
• Exposure to outdoor conditions and wildlife typical of the Limpopo region may be part of the daily working environment.
• Occasional travel within the region may be required.
• Live in role 6 weeks on 2 weeks off