Assistant lodge manager

Lodgistics Professional Hospitality Solutions; Limpopo; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Lodgistics Professional Hospitality Solutions in Limpopo, South Africa, seeks an Assistant Lodge Manager to support daily lodge operations, guest services and staff supervision, ensuring an exceptional guest experience and efficient service.

The role involves budgeting assistance, maintaining health and safety standards, coordinating activities, and driving guest satisfaction through leadership of a diverse lodge team.

Qualifications

• Recognised qualification in Hospitality Management, Tourism, or Business Administration.
• Valid health and safety or first aid certification is advantageous.
• Minimum three years in hospitality or tourism with lodge/hotel experience.

Responsibilities

• Oversee lodge operations including accommodation, F&B, and guest activities.
• Supervise and develop the lodge team to deliver high service standards.
• Ensure health and safety procedures are implemented and compliant.
• Monitor inventory, supplies, and equipment with relevant departments.
• Support sales and marketing to boost occupancy and revenue.
• Address guest feedback promptly to maintain satisfaction.
• Assist with budgets and cost control within the lodge.
• Maintain cleanliness and presentation of lodge facilities.
• Support recruitment, training and performance management.
• Maintain records of daily operations, guest numbers and transactions.
• Collaborate with suppliers and contractors for seamless operations.

Skills

Leadership

Staff supervision

Guest relations

Budgeting

Communication

Organization

Problem solving

Reservation systems

Health & safety

Education

Hospitality Management qualification

National Senior Certificate

Tools

MS Excel

Guest management software

Job description

Assistant Lodge Manager - Must be a south african Citizen

MUST HAVE PRIOR 5* Safari experience

Location:

Limpopo, South Africa

Job Type:

Permanent, Full-Time

Primary Industry:

Travel, Leisure, Tourism and Hospitality

Secondary Industry:

Travel, Leisure, Tourism and Hospitality

Job Description

The Assistant Lodge Manager supports the Lodge Manager in overseeing the daily operations of the lodge to ensure an exceptional guest experience and efficient running of the establishment. This role involves assisting with staff supervision, managing guest services, maintaining operational standards, and contributing to the overall growth and success of the lodge.

Key Responsibilities

• Assist in managing all aspects of lodge operations including accommodation, food and beverage services, and guest activities.
• Supervise, motivate and develop the lodge team to deliver high standards of customer service and operational excellence.
• Support the implementation and maintenance of health and safety procedures, ensuring compliance with all relevant regulations and policies.
• Monitor and manage inventory, supplies and equipment in collaboration with relevant departments to ensure smooth operation.
• Contribute to the development and execution of sales and marketing strategies to enhance guest occupancy and revenue.
• Handle guest feedback and resolve any complaints promptly and professionally to maintain high levels of guest satisfaction.
• Assist in preparing budgets, monitoring financial performance and controlling costs within the lodge.
• Ensure all lodge facilities, including rooms and communal areas, are maintained to the highest standard of cleanliness and presentation.
• Support the Lodge Manager in staff recruitment, training and performance management.
• Maintain accurate records and reports relating to daily operations, guest numbers, and financial transactions.
• Work collaboratively with suppliers, contractors and other external partners to ensure seamless lodge operations.

Required Qualifications

• A recognised qualification in Hospitality Management, Tourism, Business Administration or a related discipline.
• Valid certification in health and safety or first aid is advantageous.

Education

• A minimum of a National Senior Certificate or equivalent.
• Further education or professional training in hospitality or tourism is preferred.

Experience

• At least three years' experience working within the hospitality or tourism industry, preferably in lodge or hotel management.
• Proven experience in a supervisory or team leadership role.
• Experience in managing guest relations and delivering high-quality customer service.
• Familiarity with financial management and operational budgeting within a hospitality environment.

Knowledge and Skills

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills, both verbal and written.
• Good organisational and problem-solving skills with attention to detail.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficient in the use of standard office software and reservation systems.
• Understanding of sustainable tourism practises and commitment to environmental stewardship.
• Flexibility to work unsociable hours, including weekends and public holidays, as required.

Preferred Qualifications

• Diploma or degree in Hospitality Management, Tourism or related field.
• Additional language skills relevant to the region or international guest base.
• Experience in implementing health and safety standards within a hospitality setting.
• Knowledge of local culture and tourism trends in Limpopo and South Africa.

Working Conditions

• Full-time position based at the lodge in Limpopo, South Africa.
• Work primarily takes place on-site within the lodge environment including guest areas, kitchens, and outdoor activity zones.
• The role requires flexibility in working hours, including early mornings, evenings, weekends and public holidays.
• Exposure to outdoor conditions and wildlife typical of the Limpopo region may be part of the daily working environment.
• Occasional travel within the region may be required.
• Live in role 6 weeks on 2 weeks off