Assistant Director: Customer Care & Front Office Leadership

Western Cape Government; Cape Town; On-site; ZAR 487,000 - 574,000; Full time

Job summary

Western Cape Government seeks an Assistant Director: Customer Care (BPM) to lead client service delivery in the Department of Social Development. The position is based in Cape Town and is a permanent appointment at Salary level 9.

The role requires a qualification at NQF level 6 or higher and at least 3 years of relevant client services experience, with strong leadership, policy implementation, and performance monitoring capabilities.

Qualifications

• A qualification at NQF level 6 (equivalent or higher qualification).
• A minimum of 3 years' relevant experience in Client Services.

Responsibilities

• Manage and monitor the complaints process.
• Plan, implement and monitor the Department's front office policies.
• Coordinate the annual Batho Pele programme for the Department.
• Managerial functions.

Education

NQF level 6 or higher qualification

Job description

Western Cape Government seeks an Assistant Director: Customer Care (BPM) to lead client service delivery in the Department of Social Development. The position is based in Cape Town and is a permanent appointment at Salary level 9.

The role requires a qualification at NQF level 6 or higher and at least 3 years of relevant client services experience, with strong leadership, policy implementation, and performance monitoring capabilities.