Customer Care Associate — Front Desk Support

Western Cape Government; Mitchells Plain; On-site; ZAR 237,000 - 280,000; Full time

Job summary

The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support services. The post requires Grade 12 and about 1 year NGO or customer care experience.

Shortlisted candidates will be required to attend interviews and complete vetting; salary is R 237 453 - R 279 708 per annum. The role is permanent, salary level 5, with multiple Western Cape locations including Mitchells Plain.

Qualifications

• Grade 12 qualification.
• 1 year experience in NGO or Customer Care.
• Ability to handle front desk duties and client information.

Responsibilities

• Perform front desk service.
• Facilitate all complaints and escalation accordingly.
• Provide information to customers regarding available services.
• Render general administrative support services.

Skills

Numeracy

Literacy

Language skills

Negotiation

Communication

Computer literacy

Conflict resolution

Organising & planning

Education

Grade 12 (Senior Certificate or equivalent qualification)

Job description

The Department of Social Development, Western Cape Government has opportunities for competent individuals to provide customer care support services. The post requires Grade 12 and about 1 year NGO or customer care experience.

Shortlisted candidates will be required to attend interviews and complete vetting; salary is R 237 453 - R 279 708 per annum. The role is permanent, salary level 5, with multiple Western Cape locations including Mitchells Plain.