Aspiring IT Support Technician – Desktop & Network

EnableSA; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

EnableSA in Port Elizabeth, South Africa, is seeking a Junior IT Technician to join its fast-growing IT Solutions team. You will provide first-line support to end-users, assist with desktop and network troubleshooting, and help maintain IT infrastructure.

The role suits someone with a passion for technology, strong problem-solving, and a customer-focused approach. Requirements include Grade 12 and at least 1 year in IT support; familiarity with Windows, Microsoft 365, and Active Directory is

Qualifications

• Grade 12.
• 1+ year of IT support or helpdesk experience.
• Basic knowledge of Microsoft Windows operating systems and Microsoft 365.
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques.
• Knowledge of Active Directory and user account management is advantageous.
• Valid driver's license and own transport (advantageous).
• Strong communication and customer service skills.

Responsibilities

• Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.
• Install, configure, maintain, and troubleshoot Windows operating systems and Microsoft applications.
• Respond to user support requests and resolve hardware, software, and connectivity issues.
• Assist with user account administration, password resets, and Microsoft 365 support.
• Configure and deploy new workstations, peripherals, and software applications.
• Support network infrastructure, including basic troubleshooting of LAN, WAN, Wi-Fi, and VPN connectivity issues.
• Maintain accurate documentation of support tickets, resolutions, and IT assets.
• Escalate complex technical issues to senior technicians when required.

Skills

Customer service

Communication

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Active Directory (AD)

Education

IT qualification/certificate/diploma

Job description

EnableSA in Port Elizabeth, South Africa, is seeking a Junior IT Technician to join its fast-growing IT Solutions team. You will provide first-line support to end-users, assist with desktop and network troubleshooting, and help maintain IT infrastructure.

The role suits someone with a passion for technology, strong problem-solving, and a customer-focused approach. Requirements include Grade 12 and at least 1 year in IT support; familiarity with Windows, Microsoft 365, and Active Directory is