Area Retail Operations Manager

Placements24; Durban; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Company car

Fuel allowance

Health insurance

Pension plan

Employee discounts

Career growth

Dynamic work environment

Job summary

Placements24 is seeking an experienced Area Retail Operations Manager to supervise a portfolio of stores in the Durban region. The role emphasizes achieving sales, profitability, and customer service targets while maintaining brand standards across locations.

The candidate will travel regularly within the Durban area to support stores, coach store managers, and drive operational excellence. A strategic leader with strong P&L, merchandising, and team-building skills is essential.

Responsibilities

• Oversee the operational performance of multiple retail stores within a designated area.
• Ensure all stores meet and exceed sales, profitability, and customer service targets.
• Implement and enforce company policies, procedures, and brand standards across all locations.
• Conduct regular store visits to assess performance, provide coaching, and identify areas for improvement.
• Recruit, train, and develop store managers and their teams to build high-performing units.
• Manage area-level P&L statements and implement cost-control measures.
• Monitor inventory levels, stock accuracy, and loss prevention strategies.
• Drive visual merchandising standards and store presentation excellence.
• Analyze sales reports and market trends to develop localized strategies.
• Act as the primary point of contact for store managers and escape issues as needed.

Job description

About the Role

Our client, a rapidly expanding national retailer, is seeking a highly experienced and results-driven Area Retail Operations Manager to oversee a portfolio of stores within the Durban region. This critical role demands a strategic thinker with a proven track record in multi-unit retail management. You will be responsible for driving operational excellence, ensuring consistent brand standards, and maximizing profitability across all assigned locations. The ideal candidate will possess exceptional leadership skills, a deep understanding of retail operations, and a commitment to fostering a positive and productive work environment for store teams. This role requires extensive travel within the Durban area to visit and support stores, making it an on-site focused position.

Key Responsibilities

• Oversee the operational performance of multiple retail stores within a designated area.
• Ensure all stores meet and exceed sales, profitability, and customer service targets.
• Implement and enforce company policies, procedures, and brand standards across all locations.
• Conduct regular store visits to assess performance, provide coaching, and identify areas for improvement.
• Recruit, train, and develop store managers and their teams to build high-performing units.
• Manage area-level P&L statements and implement cost-control measures.
• Monitor inventory levels, stock accuracy, and loss prevention strategies.
• Drive visual merchandising standards and store presentation excellence.
• Analyze sales reports and market trends to develop localized strategies.
• Act as the primary point of contact for store managers and escape issues as needed.

Requirements

• Extensive experience in multi-unit retail management, with a proven history of success.
• Demonstrated ability to drive sales, control costs, and improve operational efficiency.
• Strong leadership and team-building capabilities.
• Excellent understanding of retail operations, merchandising, and customer service best practices.
• Proficiency in financial analysis and P&L management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel regularly within the assigned area.
• Strong problem-solving and decision-making abilities.
• Experience with retail management software and POS systems.
• Bachelor's degree in Business Administration, Retail Management, or a related field is advantageous.

Benefits

• Competitive salary with performance-based incentives.
• Company car and fuel allowance for travel.
• Comprehensive health and medical aid benefits.
• Pension fund contributions.
• Generous employee discounts.
• Opportunities for career advancement within a growing organization.
• Dynamic and challenging work environment supporting store success in Durban.