Area Customer Service Rep — Relationship Builder

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Eskom Holdings SOC Ltd in South Africa is seeking a Service Representative Customer Service Area (Re-Advert) to deliver frontline support to residential customers across a defined geographic area within the Retail Department.

Based in Kwaggafontein and Siyabuswa Hub, the role focuses on building customer relationships, handling quotations, connections and metering tasks with a permanent contract and market related remuneration.

Qualifications

• 2 years basic understanding of electricity.

Responsibilities

• Build customer relationships.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.
• Follow Eskom processes and policy requirements.

Skills

Relationship building

Communication

Problem solving

Analytical

Negotiation

Customer service

Education

Grade 12 / NCV4

NQF4 Low-voltage

Job description

Eskom Holdings SOC Ltd in South Africa is seeking a Service Representative Customer Service Area (Re-Advert) to deliver frontline support to residential customers across a defined geographic area within the Retail Department.

Based in Kwaggafontein and Siyabuswa Hub, the role focuses on building customer relationships, handling quotations, connections and metering tasks with a permanent contract and market related remuneration.