Service Representative Customer Service Area - Butterworth

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Eskom Holdings SOC Ltd is hiring two Service Representative Customer Service positions for the Butterworth area. The role focuses on providing efficient personalised customer services to residential customers in a defined area. The contract is permanent and remuneration is market related.

Location: Butterworth, South Africa. Minimum education includes Grade 12 or equivalent, with relevant certifications in low-voltage where applicable.

Qualifications

• Basic understanding of electricity is required.
• 2 years of experience in a related role is expected.

Responsibilities

• Build customer relationships.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.

Skills

Integrity

Trustworthiness

Professionalism

Team player

Motivating teams

Coaching

Developing

Relationship building

Functional and technical

Problem solving

Analytical

Negotiation

Communication

Education

Grade 12/NCV4/NSC3/N3

Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Job description

Listing status: Under Review

Apply by: 20 February 2026

Position summary

Industry: Electricity, Energy & Water Supply

Job category: Admin, Office Support and Services

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Eskom is looking for 2 Service Representative Customer Service Area - ButterworthPosition: Service Representative Customer Service Area - Butterworth Position/Task Grade: T07Area of specialization: To provide and support efficient personalised generic and interface customer services to Eskom's residentialcustomers in a defined geographical area.Department: Retail ManagementBusiness Unit: Cape Coastal ClusterLocation: Butterworth

Skills and Competencies Required

Behavioral

• Integrity
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching
• Developing

Knowledge

• Thorough understanding of customer service and marketing theory
• Understanding business processes

Skill

• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication

Key Responsibilities

1. 1. Build customer relationships.
2. 3. Execute generic service activities.
3. 4. Execute vending and prepaid activities.
4. 5. Facilitate and enable quotation and connection activities.
5. 6. Facilitate and enable conventional measurement and metering tasks.

Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.

Grade 12/NCV4/NSC3/N3 and languages/Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Related Minimum Experience

Basic understanding of electricity : 2 Years Experience