Service Representative Customer Service Area (Re-Advert)

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Eskom Holdings SOC Ltd in South Africa is seeking a Service Representative Customer Service Area (Re-Advert) to deliver frontline support to residential customers across a defined geographic area within the Retail Department.

Based in Kwaggafontein and Siyabuswa Hub, the role focuses on building customer relationships, handling quotations, connections and metering tasks with a permanent contract and market related remuneration.

Qualifications

• 2 years basic understanding of electricity.

Responsibilities

• Build customer relationships.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.
• Follow Eskom processes and policy requirements.

Skills

Relationship building

Communication

Problem solving

Analytical

Negotiation

Customer service

Education

Grade 12 / NCV4

NQF4 Low-voltage

Job description

Service Representative Customer Service Area (Re-Advert)

Listing status: Under Review

Apply by: 29 June 2026

Position summary

Industry: Electricity, Energy & Water Supply

Job category: Retail Operations

Location: Siyabuswa

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Eskom Distribution is looking for 4 Service Representative Customer Service Area at task grade T07 within the Retail Department on the Limlanga Cluster Business Unit, based in Kwaggafontein and Siyabuswa Hub in the Mpumalanga area. The area of specialisation is to provide and support efficient personalised generic and interface customer services to Eskom's residential customers in a defined geographical area.

Key Performance Areas (summary of functional outputs):

• 1. Build customer relationships.
• 3. Execute generic service activities.
• 4. Execute vending and prepaid activities.
• 5. Facilitate and enable quotation and connection activities.
• 6. Facilitate and enable conventional measurement and metering tasks

Behavioural :

• Integrity
• Trustworthiness
• Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Developing

Knowledge:

• Through understanding of customer service and marketing theory
• Understanding business processes

Skill:

• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication

Qualification(s):

• Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Related Minimum Experience :

• 2 Years B asic understanding of electricity

If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.

Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.

Eskom is committed to providing a smoke‑free environment for its employees and visitors at the workplace.