Service agent customer services area

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Eskom Holdings SOC Ltd is seeking a Service agent in the Customer Services area (Task Grade T10) for a permanent role across Gauteng, KZN and Northwest. The position offers market-related remuneration and is designated EE.

The role focuses on delivering efficient customer services and interface support in specified areas. The ideal candidate will have a National Diploma/National N Diploma at NQF6 with 240 credits and at least 2 years’ customer-relations experience, with strong communication and

Qualifications

• National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits.
• 2 years’ experience in working with customers and customer relations.
• Commitment to Eskom's equality, employment equity and diversity goals.

Responsibilities

• Eskom customers.
• Service, process partners, engineering, revenue management, marketing, communication, processing centre, customer service.

Skills

Motivating teams

Coaching

Relationship building

Functional and technical

Problem-solving and analytical

Stress management

Counselling and conflict handling

Education

National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits

Job description

Industry: Electricity, Energy & Water Supply

Job category: Customer Service

Location: Sunninghill

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Eskom Distribution Division is looking for Service agent customer services area position/task grade is T10 number of positions is (x3). The Department is Edx Serve and Business Unit is Head Office. The location is various locations (Gauteng, KZN, Northwest) Area of specialization to provide efficient generic and interface customer services related to specialist fields in specified geographical areas.

Skills and Competencies Required

• Motivating teams
• Coaching

Behavioral

• Honesty
• Trustworthiness

Knowledge

• Snippet processing unit (SPU) and prepayment of customer tariffs
• Customer relationship management
• Low voltage maintenance and fault repair
• Operating regulations for high and low voltage systems
• Metering and billing

Skill

• Relationship building
• Functional and technical
• Problem-solving and analytical
• Stress management
• Counselling and conflict handling

Key Responsibilities

• Eskom customers
• Service, process partners, engineering, revenue management, marketing, communication, processing centre, customer service.

Qualification(s)

National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits

Related Minimum Experience

2 years’ experience in working with customers and customer relations

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.