Meter Reading & Billing Service Agent

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Eskom Distribution is seeking a Service Agent Meter Reading to provide customer service and interface services related to meter reading in a defined geographic area, ensuring accurate bills and support for revenue processes.

Position is in Bellville, Cape Coastal Cluster, with responsibilities spanning customer relations, vending and prepaid activities, and connection-related tasks. The role supports multiple sub-processes in the value chain.

Qualifications

• National Diploma/National N Diploma in Business Management/Engineering/Commerce/Finance at NQF6 with 240 Credits.

Responsibilities

• Conduct conventional measurement and meter reading tasks.
• Handle generic service activities.
• Direct daily customer service activity operations.
• Build relationships between Eskom and customers.
• Conduct credit revenue and credit management processes.
• Perform vending and prepaid activities.
• Process quotation and connection activities.

Skills

Metering And billing

Planning and organisational

Customer service and marketing

Communication and interpersonal

Stress management

Education

National Diploma/National N Diploma in Business Management/Engineering/Commerce/Finance at NQF6 with 240 Credits

Job description

Eskom Distribution is seeking a Service Agent Meter Reading to provide customer service and interface services related to meter reading in a defined geographic area, ensuring accurate bills and support for revenue processes.

Position is in Bellville, Cape Coastal Cluster, with responsibilities spanning customer relations, vending and prepaid activities, and connection-related tasks. The role supports multiple sub-processes in the value chain.