Officer Customer Service Area

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Eskom Holdings SOC Ltd distribution division seeks an Officer Customer Service to oversee generic and interface customer services across defined regions. The role involves supervising teams, building strong customer relationships, and managing billing and service activities.

Requirements include a National Diploma and at least 3 years in customer service, with proven leadership, planning, and budgeting abilities.

Qualifications

• National Diploma or equivalent in a business/communication/engineering/finance field.
• Minimum 3 years' experience in customer service.
• Leadership and budgeting experience required.

Responsibilities

• Perform general supervisory activities.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities.

Skills

Leadership

Communication

Planning & control

Budgeting & planning

HV/LV regulations

Driver's license

Education

National Diploma/National N Diploma in Business Management/Communication/Marketing/Commerce/Engineering/Social Science/Accounting/Finance

Job description

Industry: Electricity, Energy & Water Supply

Job category: Customer Service

Location: Sunninghill

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Eskom Distribution Division is looking for Officer Customer Service Area position/task grade is T12 number of positions (x3). The Department is Edx Serve and Business Unit is Head Office. The location is various locations (Gauteng, KZN , Northwest). Area of specialization to manage and provide excellent generic and interface customer services for specialist fields in a defined geographical area.

Skills and Competencies Required:

Leadership

• Motivating teams
• Coaching
• Leadership and supervision

Behavioral

• Honesty
• Trustworthiness

Knowledge

• Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
• Customer relationship management
• Low voltage (LV) maintenance and fault repair
• Applicable safety training for supervisors
• Metering and billing

Skill

• Communication, planning and control
• Budgeting and planning
• Operating regulations for high voltage (HV)/low voltage (LV) systems.
• Valid driver's licence

Key Responsibilities

• Perform general supervisory activities.
• Handle generic service activities.
• Build customer relationships.
• Manage quotation and connection services.
• Manage vending and prepaid activities.

National Diploma/National N Diploma in Business Management/Communication Marketing/Commerce/Engineering/ Social Science/Accounting/Finance at NQF6 with 240 credits.

3 years’ experience in customer service.

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.