Airport Passenger Experience Specialist

AngelCare; Cape Town; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Zusammenfassung

AngelCare is seeking enthusiastic individuals to join our airport customer service team in Cape Town. You will greet passengers, assist with check-in, and provide information on flight schedules and airport facilities.

The role emphasizes teamwork, safety, and exceptional service in a fast-paced environment. Responsibilities include handling check-ins, addressing inquiries, assisting with baggage, and maintaining an organized workspace.

Qualifikationen

• Strong customer service experience and a friendly, patient demeanour.
• Experience in travel or hospitality is advantageous.
• Excellent communication and problem-solving abilities are essential.
• Flexibility to work weekends and holidays is required.

Aufgaben

• Greet and assist passengers in a friendly and professional manner.
• Handle check-in processes, including ticketing and boarding passes.
• Provide accurate information regarding flight schedules, gate changes, and airport services.
• Address and resolve passenger inquiries and concerns promptly.
• Assist with baggage handling, including tagging and delivery.
• Maintain a clean and organized work area, following safety protocols.
• Collaborate with teammates and other airport staff to ensure smooth operations.
• Stay informed about airline policies to assist passengers effectively.

Kenntnisse

Communication

Interpersonal skills

Problem solving

Multitasking

Flexible shifts

Jobbeschreibung

AngelCare is seeking enthusiastic individuals to join our airport customer service team in Cape Town. You will greet passengers, assist with check-in, and provide information on flight schedules and airport facilities.

The role emphasizes teamwork, safety, and exceptional service in a fast-paced environment. Responsibilities include handling check-ins, addressing inquiries, assisting with baggage, and maintaining an organized workspace.