Air Exports Controller

Atrax Logistics SA; Kempton Park; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement cover

Life cover

Professional development

Fast-paced environment

Structured processes

Job summary

Atrax Logistics SA in Isando/Kempton Park seeks an experienced Airfreight Exports Controller to manage air export shipments from booking to departure. You will prepare documentation, liaise with airlines and customers, and monitor cargo status to meet strict deadlines.

The role requires 3+ years in freight forwarding with airfreight exports, ShipShape proficiency, and solid knowledge of Incoterms and export clearance.

Qualifications

• Minimum 3 years in freight forwarding with Airfreight Exports experience
• Strong knowledge of airfreight export procedures and documentation
• ShipShape experience is essential
• Understanding of Incoterms and export clearance requirements

Responsibilities

• Manage airfreight export shipments from start to finish
• Prepare accurate estimates and quotations for clients
• Coordinate collections, airline bookings and cargo movements
• Liaise with airlines, co-loaders, overseas agents, transporters and suppliers
• Provide clients with regular, accurate shipment updates
• Monitor cargo readiness, bookings, departures, ETAs and delivery requirements
• Prepare and manage all required airfreight export documentation
• Maintain understanding of customs entries and export clearance procedures
• Coordinate multiple collections and deliveries within turnaround times
• Identify delays or risks and elevate them as needed
• Maintain professional communication with clients and internal teams
• Ensure compliance with processes and standards
• Support improvements to processes, systems and procedures

Skills

Airfreight exports

Freight forwarding

Incoterms

Attention to detail

Customer service

Independent work

Tools

ShipShape

MS Office

Job description

Atrax Logistics is a fast-paced and growing logistics and supply chain business operating across Johannesburg and Cape Town. Our operational environment is busy, hands-on and customer-focused, with a strong emphasis on service delivery, accuracy and accountability.

We are looking for an experienced Airfreight Exports Controller to join our Johannesburg Office.

Role Description

The Air Exports Controller is a full-time, on-site role based in Isando, Kempton Park. This role is responsible for coordinating and managing air export shipments from booking to final departure, including preparing export documentation, arranging collections, and liaising with airlines, agents, and customers. Day-to-day tasks include monitoring cargo status, ensuring accurate data capture in operational systems, managing costings, and resolving any delays or discrepancies in the export process.

Duties & Responsibilities

• Manage airfreight export shipments from start to finish
• Prepare accurate estimates and quotations for clients
• Coordinate collections, airline bookings and cargo movements
• Liaise with airlines, co-loaders, overseas agents, transporters and suppliers
• Provide clients with regular, accurate and proactive shipment updates
• Monitor cargo readiness, bookings, departures, ETAs and delivery requirements
• Prepare and manage all required airfreight export documentation
• Maintain a working understanding of customs entries and export clearance procedures
• Liaise with Customs and relevant government departments where required
• Ensure shipment files and system information are accurate and kept up to date
• Coordinate multiple collections and deliveries while maintaining required turnaround times
• Identify potential delays, risks or operational issues and elevate these proactively
• Maintain professional communication with clients, suppliers, agents and internal teams
• Ensure compliance with internal processes, controls and operational standards
• Support improvements to operational processes, systems and procedures
• Ensure daily operational tasks and shipment milestones are completed within required timeframes

Experience & Requirements

• Minimum 3 years' experience in freight forwarding, with practical Airfreight Exports experience
• Strong practical knowledge of airfreight export procedures and documentation
• ShipShape experience is essential
• Good working knowledge of Incoterms
• Understanding of customs procedures and export clearance requirements
• Tariffing knowledge will be advantageous
• Dangerous Goods training or certification will be advantageous
• Experience working with freight forwarding or operational management systems
• Strong understanding of operational compliance and documentation requirements
• Ability to adapt to system, process and procedural changes
• Ability to identify operational inefficiencies and contribute to process improvements
• Valid driver's licence and own reliable transport
• Computer literate, with good working knowledge of Microsoft Word, Excel, Outlook and PDF documents
• Strong email management and professional written communication skills
• Ability to work independently and make sound operational decisions
• Strong organisational and multitasking skills
• Excellent attention to detail
• Strong customer service orientation and sense of urgency
• Ability to work effectively under pressure in a fast-paced environment
• Willingness to work additional hours when operational requirements demand it

Personal Attributes

We are looking for someone who is:

• Reliable and accountable
• Organised and methodical
• Proactive and solutions-driven
• Customer-focused
• Accurate and detail-oriented
• Able to remain calm and focused under pressure
• Comfortable taking ownership of shipments from beginning to end
• A strong communicator and team player
• Able to prioritise effectively in a busy operational environment

What We Offer

• Medical aid, retirement and life cover
• Exposure and development opportunities within a growing logistics group
• A fast-paced environment with opportunities to broaden freight forwarding and operational knowledge
• A business that values structure, standards, accountability and service delivery