AI Workflow Orchestrator for Integrations & Automation

Manpowergroup; Pietermaritzburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

ManpowerGroup in Pietermaritzburg seeks an AI workflow engineer to design autonomous AI workflows and orchestrate AI agent-driven customer journeys. You will lead integrations with CRM platforms and enterprise tools while ensuring real-time data synchronisation and robust testing frameworks.

The role emphasizes collaboration with stakeholders to translate business needs into scalable technical solutions, with a focus on measurable impact and ROI.

Qualifications

• Bachelor's degree in CS, Engineering or related field.
• Experience with AI agents and LLM orchestration.
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems.
• Strong proficiency in REST APIs and webhook-based architectures.
• Ability to map, process, and transform data using Python and Excel.
• Experience integrating with CRM and messaging platform APIs.

Responsibilities

• Design and build multi-step, autonomous AI workflows.
• Enable AI agents to manage full customer journeys including lead qualification and follow-ups.
• Lead integrations with CRMs (Salesforce, HubSpot), payment gateways, and messaging APIs.
• Architect seamless connections between AI systems and enterprise tools.
• Develop and orchestrate workflows using webhooks and triggers.
• Ensure real-time data synchronisation across systems and AI agents.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.
• Build testing frameworks to ensure stability and accuracy.
• Design systems that handle edge cases and human-in-the-loop processes.
• Monitor and optimise deployed solutions using data-driven insights to improve ROI.

Skills

AI agents experience

LLM orchestration

RAG

Voice-based AI systems

REST APIs

Webhook architectures

CRM API integrations

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Python

Excel

n8n

GCP

Cloudflare

Vector databases

Event-driven systems

CRM APIs

Job description

ManpowerGroup in Pietermaritzburg seeks an AI workflow engineer to design autonomous AI workflows and orchestrate AI agent-driven customer journeys. You will lead integrations with CRM platforms and enterprise tools while ensuring real-time data synchronisation and robust testing frameworks.

The role emphasizes collaboration with stakeholders to translate business needs into scalable technical solutions, with a focus on measurable impact and ROI.