Technical Customer Success Manager, AI Agents

Getwingapp; Gauteng; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Wing Assistant in South Africa seeks a technically skilled Technical Customer Success Manager to own B2B SaaS relationships around AI Agents. You will configure, test, and optimize AI agent deployments, run go-live activities with EHR and scheduling integrations, and maintain open-item tracking while driving retention and expansion.

You will collaborate with engineering on API integrations, communicate customer needs, and ensure successful adoption with minimal supervision in a fast‑paced

Qualifikationen

• Proven experience in a customer success or related technical role.
• Strong communication and relationship-management skills.
• Ability to configure and troubleshoot software solutions.

Aufgaben

• Take ownership of customer accounts and ensure successful adoption of AI agents.
• Configure and test standard AI agents and call flows to meet customer specs.
• Conduct go-live processes including integrations and testing.
• Maintain item-tracking and escalation paths to streamline support.
• Drive retention and expansion through proactive relationship management.
• Document customer interactions and best practices for the team.
• Serve as main contact for customer inquiries and issues.

Kenntnisse

Customer success

Technical

Communication

Tools

APIs

Integrations

Jobbeschreibung

Wing Assistant in South Africa seeks a technically skilled Technical Customer Success Manager to own B2B SaaS relationships around AI Agents. You will configure, test, and optimize AI agent deployments, run go-live activities with EHR and scheduling integrations, and maintain open-item tracking while driving retention and expansion.

You will collaborate with engineering on API integrations, communicate customer needs, and ensure successful adoption with minimal supervision in a fast‑paced