AI Enablement Coach (3 Month FTC)

First Point Group; Johannesburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

First Point Group in Johannesburg is seeking an experienced AI Enablement Coach to lead adoption and practical use of approved AI tools within an Operations & Administration environment. You will focus on coaching, enablement and driving productive use of Microsoft Copilot Chat and Microsoft 365 Copilot across day-to-day workflows.

You will deliver coaching sessions, develop prompts and guides, and work with teams to identify AI opportunities while reinforcing responsible AI, data privacy and

Qualifications

• Experience with Microsoft Copilot Chat and Microsoft 365 Copilot.
• Experience in AI adoption, enablement, training or user coaching.
• Strong understanding of AI prompting and prompt development.
• Experience coaching users on deployed AI-enabled solutions.
• Excellent facilitation, coaching and change-adoption skills.
• Strong working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Understanding of Responsible AI, privacy, information security and human oversight.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Deliver one-to-one coaching, small-group sessions and practical AI bootcamps.
• Coach employees on the effective use of Microsoft Copilot Chat and Microsoft 365 Copilot.
• Develop effective prompts, reusable prompt templates and practical AI guides.
• Support Copilot use across Excel, Word, PowerPoint, Outlook and Teams.
• Translate operational challenges into practical AI-assisted processes.
• Support AI use cases including reporting, data analysis, research, summarisation, document comparison, drafting, meeting preparation and decision support.
• Analyse operational procedures to identify suitable AI opportunities.
• Work with management to assess and prioritise identified AI opportunities.
• Gather user feedback and identify adoption barriers.
• Develop prompt libraries, templates, playbooks and worked examples.
• Reinforce responsible AI principles, including data privacy, information security, verification and human review.
• Track AI adoption, participation, completed use cases, time savings and business benefits.
• Refer requirements involving integrations, automation or new solution development to the appropriate technology teams.

Skills

Microsoft Copilot Chat

Microsoft 365 Copilot

AI adoption & enablement

Coaching & training

Prompt development

Excel

Word

PowerPoint

Outlook

Teams

Stakeholder engagement

Tools

Copilot (Microsoft)

Excel

Word

PowerPoint

Outlook

Teams

Job description

An opportunity is available for an experienced AI Enablement Coach to support the adoption and effective use of approved AI tools within an Operations & Administration environment.

The role focuses on practical AI adoption, coaching and enablement, with particular emphasis on Microsoft Copilot Chat and Microsoft 365 Copilot.

The successful candidate will support employees in incorporating AI into day-to-day workflows, improving productivity, identifying practical AI use cases and applying responsible AI principles.

Key Responsibilities

• Deliver one-to-one coaching, small-group sessions and practical AI bootcamps.
• Coach employees on the effective use of Microsoft Copilot Chat and Microsoft 365 Copilot.
• Develop effective prompts, reusable prompt templates and practical AI guides.
• Support Copilot use across Excel, Word, PowerPoint, Outlook and Teams.
• Translate operational challenges into practical AI-assisted processes.
• Support AI use cases including reporting, data analysis, research, summarisation, document comparison, drafting, meeting preparation and decision support.
• Analyse operational procedures to identify suitable AI opportunities.
• Work with management to assess and prioritise identified AI opportunities.
• Gather user feedback and identify adoption barriers.
• Develop prompt libraries, templates, playbooks and worked examples.
• Reinforce responsible AI principles, including data privacy, information security, verification and human review.
• Track AI adoption, participation, completed use cases, time savings and business benefits.
• Refer requirements involving integrations, automation or new solution development to the appropriate technology teams.

Experience Required

• Strong practical experience with Microsoft Copilot Chat and Microsoft 365 Copilot.
• Experience in AI adoption, enablement, training or user coaching.
• Strong understanding of AI prompting and prompt development.
• Experience coaching users on deployed AI-enabled solutions.
• Excellent facilitation, coaching and change-adoption skills.
• Strong working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Understanding of Responsible AI, privacy, information security and human oversight.
• Strong stakeholder engagement and communication skills.

Advantageous

• Experience within financial services, regulated operations or similar environments.
• Experience supporting enterprise AI adoption or digital transformation programmes.
• Experience developing AI training materials, prompt libraries or user guides.
• Experience measuring AI adoption, productivity improvements, time savings or business benefits.
• Familiarity with Microsoft 365 governance, data protection and information security principles.

Scope of the Role

This is an AI enablement and adoption role, not an AI development role.

The position does not include responsibility for:

• Building Copilot Studio agents, bots or production applications.
• Developing system integrations or automated write-back solutions.
• Making autonomous operational, regulatory or employee decisions.
• Replacing accountable business review, decision-making or approval processes.

The focus is on enabling employees to use existing AI capabilities effectively, safely and responsibly.