O&A AI Enablement Coach

Sabenza IT & Recruitment; South Africa; Hybrid; ZAR 350,000 - 550,000; Full time

Job summary

Sabenza IT & Recruitment seeks an experienced coach to train staff on Copilot Chat and Microsoft 365 Copilot, turning AI capabilities into practical workplace habits. You will run one‑to‑one sessions, small groups, and bootcamps, translating business challenges into repeatable AI processes while ensuring privacy and human oversight.

You will champion adoption, track time saved, and develop templates, prompts, and quick guides for Excel, Word, PowerPoint, Outlook and Teams, aligning with

Qualifications

• Hands-on coaching in Copilot Chat and Microsoft 365 Copilot.
• Experience driving AI adoption, enablement or user coaching.
• Strong practical AI prompting and prompt development skills.
• Experience coaching users of deployed AI-enabled solutions.
• Excellent facilitation, coaching and change-adoption abilities.
• Ability to translate business challenges into practical AI-enabled processes.
• Strong working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Good understanding of Responsible AI, privacy, information security and human oversight.
• Experience within financial services, regulated operations or similar environments would be advantageous.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Coach staff on Copilot Chat and Microsoft 365 Copilot in Excel, Word, PowerPoint, Outlook and Teams.
• Build prompting skill, reusable prompts, templates and quick guides.
• Spot where AI helps: reporting, research, document comparison, drafting, exceptions, meeting prep and decision support.
• Prioritise use cases with management and track adoption, time saved and lessons learned.
• Hold the line on privacy, security and human review. The person still owns the decision.
• Coach users of tools already in place, including CAPE Crusader, and escape defects to the owner.

Skills

AI prompting

Coaching

Facilitation

Stakeholder engagement

Change management

Excel proficiency

Microsoft Copilot

Privacy & security awareness

Tools

Microsoft Copilot Chat

Microsoft 365 Copilot

Excel

Word

PowerPoint

Outlook

Teams

Job description

Operations and Administration already has the tools. Copilot Chat and Microsoft 365 Copilot are in. What is missing is someone who can sit with a team, open Excel, and show them a prompt that actually saves the afternoon.This is a hands‑on coaching seat. You will run one‑to‑one sessions, small groups and short bootcamps. You will turn messy reporting, long documents and meeting prep into safe, repeatable AI habits. You will not build agents, bots or integrations. If a request needs a developer, you hand it to the technology team.

What you will be doing

• Coach staff on Copilot Chat and Microsoft 365 Copilot in Excel, Word, PowerPoint, Outlook and Teams.
• Build prompting skill, reusable prompts, templates and quick guides.
• Spot where AI helps: reporting, research, document comparison, drafting, exceptions, meeting prep and decision support.
• Prioritise use cases with management and track adoption, time saved and lessons learned.
• Hold the line on privacy, security and human review. The person still owns the decision.
• Coach users of tools already in place, including CAPE Crusader, and escape defects to the owner.

Requirements

• Strong practical experience with Microsoft Copilot Chat and Microsoft 365 Copilot.
• Demonstrated experience in AI adoption, enablement or user coaching.
• Strong understanding of practical AI prompting and prompt development.
• Experience coaching users on deployed AI-enabled solutions.
• Excellent facilitation, coaching and change-adoption skills.
• Ability to translate business and operational challenges into practical AI-assisted processes.
• Strong working knowledge of Excel, Word, PowerPoint, Outlook and Teams.
• Good understanding of Responsible AI, privacy, information security and human oversight.
• Experience within financial services, regulated operations or similar environments would be advantageous.
• Strong stakeholder engagement and communication skills.