AI Enablement Coach

JCM Consultants; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

JCM Consultants seeks an experienced AI Enablement Coach to help employees use Copilot Chat and Microsoft 365 Copilot effectively in the workplace.

The role focuses on coaching, user adoption, practical AI use cases, prompt development, and integrating AI into daily processes while upholding privacy, security, and human-review standards.

Qualifications

• Experience with Copilot Chat and Microsoft 365 Copilot.
• Experience enabling and supporting users of deployed AI solutions.
• Strong understanding of Microsoft 365 tools and workflows.
• Experience with prompt development, practical AI use cases and workflow improvement.
• Experience creating training material, guides and reusable prompt resources.
• Knowledge of responsible AI, privacy, information security and human-review requirements.
• Financial Services or regulated-operations experience advantageous.

Responsibilities

• Provide one-to-one coaching, small-group sessions and practical AI bootcamps
• Work through identified AI opportunities and translate them into practical use cases
• Turn operational challenges into safe, prompt-led workflows
• Help staff develop, test and refine reusable prompts
• Support document comparison, reporting, summarisation, data analysis, exception identification and meeting preparation
• Create reusable prompt templates, quick guides and worked examples
• Reinforce verification, privacy, information-security and human-review requirements
• Track participation, adoption, completed use cases, time saved and lessons learned
• Analyse current procedures to identify additional AI opportunities
• Refer requirements involving integrations, production automation or new technical solutions to GT AI or Group IT

Skills

Coaching

Facilitation

Presentation

Communication

Change management

Analytical

Problem solving

Independent working

Collaboration

Planning

Tools

Copilot Chat

Microsoft 365 Copilot

Job description

We are looking for an experienced AI Enablement Coach to help employees use Copilot Chat and Microsoft 365 Copilot effectively, practically and responsibly within the workplace.

The role will focus on coaching, user adoption, practical AI use cases, prompt development and helping teams integrate AI into everyday processes while maintaining appropriate privacy, security and human-review standards.

Key Responsibilities

• Provide one-to-one coaching, small-group sessions and practical AI bootcamps
• Work through identified AI opportunities and translate them into practical use cases
• Turn operational challenges into safe, prompt-led workflows
• Help staff develop, test and refine reusable prompts
• Support document comparison, reporting, summarisation, data analysis, exception identification and meeting preparation
• Create reusable prompt templates, quick guides and worked examples
• Reinforce verification, privacy, information-security and human-review requirements
• Track participation, adoption, completed use cases, time saved and lessons learned
• Analyse current procedures to identify additional AI opportunities
• Refer requirements involving integrations, production automation or new technical solutions to GT AI or Group IT

Requirements

• Strong hands-on experience with Copilot Chat and Microsoft 365 Copilot
• Experience enabling and supporting users of deployed AI solutions
• Strong understanding of Microsoft 365 tools and workflows
• Experience with prompt development, practical AI use cases and workflow improvement
• Experience creating training material, guides and reusable prompt resources
• Knowledge of responsible AI, privacy, information security and human-review requirements
• Financial Services or regulated-operations experience advantageous

Key Competencies

• Strong coaching, facilitation and presentation skills
• Excellent communication and user-engagement ability
• Strong change-adoption skills
• Ability to explain AI concepts in a clear and practical way
• Strong analytical and problem-solving skills
• Ability to translate operational challenges into practical solutions
• Strong planning and organisational skills
• Ability to work independently and collaborate with both business and technical teams