Copilot Adoption & AI Coaching Specialist

NTT DATA, Inc.; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

NTT DATA, Inc. is seeking an hands-on AI Enablement Coach to support the Operations & Administration function in adopting and effectively using approved AI tools, especially Microsoft Copilot Chat and Microsoft 365 Copilot.

This role focuses on practical AI adoption, coaching and enablement in day-to-day tasks and does not involve building agents or production applications. The role centers on one-to-one coaching, small-group sessions and bootcamps, helping employees develop prompting skills,

Qualifications

• Strong practical experience with Microsoft Copilot Chat and Microsoft 365 Copilot.
• Proven AI adoption, enablement or user coaching experience.
• Strong understanding of practical AI prompting and prompt development.
• Experience coaching users on deployed AI-enabled solutions.
• Excellent facilitation, coaching and change-adoption skills.
• Ability to translate business and operational challenges into practical AI-assisted processes.

Responsibilities

• Provide one-to-one coaching, small-group sessions and practical AI bootcamps.
• Coach employees on effective use of Copilot Chat and Microsoft 365 Copilot.
• Help users develop effective prompting skills and reusable prompt templates.
• Support practical use of Copilot across Excel, Word, PowerPoint, Outlook and Teams.
• Translate operational challenges into practical, safe AI-assisted working processes.
• Support AI use cases including reporting, data analysis, research and summarization.
• Analyze existing procedures to identify AI opportunities and prioritize with management.
• Gather user feedback and escalate enhancements as needed.
• Develop reusable prompts, templates and quick-reference guides.
• Reinforce responsible AI principles, including privacy, security and human review.
• Track adoption, benefits and lessons learned.
• Refer integrations or new solution development to technology teams.

Skills

Copilot Chat

Microsoft 365 Copilot

AI adoption

User coaching

Facilitation

Change management

Stakeholder engagement

Excel

PowerPoint

Outlook

Teams

Tools

Microsoft Copilot Chat

Microsoft 365 Copilot

Excel

Word

PowerPoint

Outlook

Teams

Job description

NTT DATA, Inc. is seeking an hands-on AI Enablement Coach to support the Operations & Administration function in adopting and effectively using approved AI tools, especially Microsoft Copilot Chat and Microsoft 365 Copilot.

This role focuses on practical AI adoption, coaching and enablement in day-to-day tasks and does not involve building agents or production applications. The role centers on one-to-one coaching, small-group sessions and bootcamps, helping employees develop prompting skills,