AI-Driven Insights Analyst for Operations & Collections

ATS Client; Cape Town; On-site; ZAR 350,000 - 700,000; Full time

Job summary

ATS Client is seeking a Data & Insights Specialist to turn large datasets, including call transcripts, into actionable insights that improve negotiations, decision-making, and collections. You will work with multiple data sources, leveraging AI/LLMs to identify patterns and opportunities for operational improvements.

The ideal candidate combines strong analytical skills with practical delivery, turning insights into simple actions that drive daily operations and performance in a debt/capital

Qualifications

• Curious analyst who digs into data to find the why.
• Experience with multiple data sources (collections data, call data, campaigns data, bureau data).
• Able to use AI/LLMs to pull insights from conversations, spot negotiation patterns and improve agent behaviour.
• Not a pure techie, but someone who can make the tools useful.
• Able to turn insights into simple, practical actions for operations.
• Analyse trends and highlight quick wins or risks.
• Build insight‑driven tools or dashboards to guide daily decisions.
• Work with Ops teams to embed improvements.

Responsibilities

• Build insight‑driven tools or dashboards to guide daily decisions.
• Work with Ops teams to embed improvements.

Skills

SQL

Python

BI

Qlik

Data analysis

Communication

Job description

ATS Client is seeking a Data & Insights Specialist to turn large datasets, including call transcripts, into actionable insights that improve negotiations, decision-making, and collections. You will work with multiple data sources, leveraging AI/LLMs to identify patterns and opportunities for operational improvements.

The ideal candidate combines strong analytical skills with practical delivery, turning insights into simple actions that drive daily operations and performance in a debt/capital