Data-Driven Operations Insights Analyst

Weaver Fintech Ltd; Wes-Kaap; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Weaver FinTech Group is seeking a data-driven analyst to lead strategic analysis and reporting across operations. You will develop comprehensive dashboards and recurring reports, uncover trends, and translate data into actionable insights to guide decision-making within the operations teams.

The role involves optimizing processes, supporting strategic initiatives, and contributing to contact centre analytics and incentive models.

Qualifications

• Degree in a quantitative field (BSc, BCom, B Bus Sci, BEng or similar).
• 3+ years in an analytical or business analysis role.
• Advanced MS Excel proficiency.
• Strong SQL query writing skills.
• Exposure to Python, automation, or AI-related tools is beneficial.

Responsibilities

• Develop, maintain and optimise weekly, monthly, and quarterly operational reports with clear insights into performance trends and metrics.
• Run ad-hoc analyses across multiple data sources to identify trends, issues and opportunities.
• Translate operational data into actionable insights to support decision-making within operations.
• Support strategic initiatives by providing analytical input and performance tracking.
• Understand operational processes to identify areas for improvement and efficiency gains.
• Develop, maintain, and optimise commission and incentive models for contact centre teams.
• Provide analytics support for workforce planning and performance improvements.

Skills

MS Excel

SQL

Python

Automation/AI tools

Education

BSc / BCom / B Bus Sci / BEng (quantitative)

Job description

Weaver FinTech Group is seeking a data-driven analyst to lead strategic analysis and reporting across operations. You will develop comprehensive dashboards and recurring reports, uncover trends, and translate data into actionable insights to guide decision-making within the operations teams.

The role involves optimizing processes, supporting strategic initiatives, and contributing to contact centre analytics and incentive models.