Senior AI Operations Lead: Performance & Insights

MCI Careers

Wes-Kaap

On-site

ZAR 900,000 - 1,300,000

Full time

14 days+

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Job summary

MCI is seeking a Senior AI Operations Analyst to lead operational oversight, performance analytics, and continuous improvement across AI-powered products, services, and platforms. This role blends operational expertise with strong analytical capability and stakeholder leadership to ensure AI initiatives deliver measurable business value.

You will provide strategic insights, support governance, and help develop scalable AI operating models while collaborating with AI engineers, product teams, and

Qualifications

Bachelor's degree in a relevant field is required.
Minimum 5 years in operations analysis or related disciplines.
Strong analytical and problem-solving abilities.
Experience with governance and control frameworks.
Ability to influence stakeholders at multiple levels.
Experience developing reports, dashboards, and insights.

Responsibilities

Provide AI operations leadership and oversight across AI initiatives.
Monitor AI operational performance and establish standards.
Develop executive dashboards and performance reports.
Collaborate with AI engineers, product teams, and leadership.
Support governance, risk, and compliance in AI operations.

Skills

Analytical thinking

Stakeholder management

Communication skills

Reports & dashboards

Process improvement

Governance & controls

AI operating model development

Education

Bachelor's degree in Business, Operations Management, Information Systems, Technology, Data Analytics, or a related field

Job description

You will provide strategic insights, support governance, and help develop scalable AI operating models while collaborating with AI engineers, product teams, and

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