Aftersales Service Director: Strategy & Ops Excellence

Hired Recruitment (Pty) Ltd; Kempton Park; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Hired Recruitment (Pty) Ltd is seeking an Aftersales Service Director to oversee the entire aftersales function in Kempton Park, Gauteng. The candidate will ensure exceptional service delivery and operational excellence while developing strategies to enhance service quality.

This role requires leadership of workshop operations, field service technicians, and service administration. The ideal candidate will have a Bachelor's Degree, significant experience in service leadership roles, and strong skills in managing customer relationships and teams.

Qualifications

• Proven experience in a senior aftersales or service operations leadership role.
• Experience managing workshop operations and field service teams.
• Strong commercial acumen with experience managing budgets and operational performance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead aftersales strategy aligned with the company's objectives.
• Oversee workshop operations and maximize customer uptime.
• Mentor and develop the aftersales management team.
• Build strong relationships with key customers and resolve escalations.
• Continuously improve aftersales processes and implement best practices.
• Collaborate with cross-functional teams to enhance customer support.
• Manage the aftersales operating budget and monitor profitability.
• Prepare reports on operational performance and improvement initiatives.

Skills

Strategic Leadership

Aftersales Operations Management

Service Delivery Excellence

Commercial & Financial Acumen

Customer Relationship Management

Technical Service Leadership

Operational Planning

Process Improvement

Performance & KPI Management

Team Leadership & Development

Problem Solving

Adaptability & Resilience

Strong Organisational Skills

Excellent Communication Skills

Education

Bachelor's Degree in Business, Engineering, Operations Management, or a related field

MBA or postgraduate management qualification

Tools

ERP systems

CRM systems

Service management systems

Job description

Hired Recruitment (Pty) Ltd is seeking an Aftersales Service Director to oversee the entire aftersales function in Kempton Park, Gauteng. The candidate will ensure exceptional service delivery and operational excellence while developing strategies to enhance service quality.

This role requires leadership of workshop operations, field service technicians, and service administration. The ideal candidate will have a Bachelor's Degree, significant experience in service leadership roles, and strong skills in managing customer relationships and teams.