Automotive Service Leader: Drive Growth & Service

Placements24; Gauteng; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Salary bonus

Health & retirement

Development opportunities

Supportive team

Career growth

Job summary

Placements24 in Pretoria seeks an experienced Automotive Service Manager to lead the service department, oversee advisors and technicians, and drive customer satisfaction and workshop productivity.

The role focuses on operational leadership, revenue growth, cost control, and a positive work environment, with opportunities for professional development within a growing automotive group.

Qualifications

• Minimum 3 years of experience in automotive service management or similar leadership role.
• Strong understanding of automotive repair processes, warranty procedures, and parts management.
• Proven ability to lead and develop a team of service professionals.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and relevant software.
• A valid driver's license and a commitment to continuous improvement.

Responsibilities

• Manage the day-to-day operations of the automotive service department, including scheduling, workflow, and quality control.
• Lead, motivate, and manage a team of service advisors and technicians to achieve performance targets.
• Ensure exceptional customer service standards are met, handling inquiries and resolving complaints effectively.
• Develop and implement strategies to increase service revenue, profitability, and customer retention.
• Manage inventory of parts and supplies, optimizing stock levels and minimizing waste.
• Ensure compliance with all company policies, safety regulations, and industry standards.

Skills

Leadership

Customer service

Team development

DMS experience

Tools

DMS software

Job description

Placements24 in Pretoria seeks an experienced Automotive Service Manager to lead the service department, oversee advisors and technicians, and drive customer satisfaction and workshop productivity.

The role focuses on operational leadership, revenue growth, cost control, and a positive work environment, with opportunities for professional development within a growing automotive group.