Service Operations Leader – Growth & Excellence

Be Different Recruitment; Kempton Park; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Be Different Recruitment is looking for a managerial professional to oversee daily operations in Kempton Park, South Africa. The role involves leadership in service delivery, customer relations, and financial management, ensuring compliance and quality standards are met.

The ideal candidate will possess proven experience in management within a service-related business, particularly in furniture care and repairs. Strong interpersonal skills and the ability to drive revenue growth are essential.

Qualifications

• Proven management experience in a service-based business, preferably in furniture care or related industries.
• Strong leadership and team management skills essential.
• Excellent communication and problem-solving abilities required.

Responsibilities

• Oversee day-to-day operations of the business across various functions.
• Recruit, train, and motivate technicians and staff.
• Ensure exceptional customer service standards are maintained.
• Drive revenue growth through new business development.
• Manage budgets, expenses, and financial performance.

Skills

Leadership and people management

Operational planning and execution

Customer relationship management

Financial and commercial acumen

Sales and negotiation skills

Decision-making and accountability

Time management and organization

Conflict resolution

Tools

Basic business software and reporting tools

Job description

Be Different Recruitment is looking for a managerial professional to oversee daily operations in Kempton Park, South Africa. The role involves leadership in service delivery, customer relations, and financial management, ensuring compliance and quality standards are met.

The ideal candidate will possess proven experience in management within a service-related business, particularly in furniture care and repairs. Strong interpersonal skills and the ability to drive revenue growth are essential.