Aftermarket Service Operations Controller

Ingenious Personnel Holdings; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Ingenious Personnel Holdings is seeking a dedicated individual to support the Product Support team in Cape Town. This role involves ensuring best management practices, meeting service delivery objectives, and coordinating technician activities.

Key requirements include a Grade 12 education and 3 years of relevant experience in the automotive or logistics industry. Proficiency in MS Office and excellent communication skills are essential for success in this dynamic role.

Qualifications

• 3 years of relevant experience in the automotive or logistics industry.
• Experience working closely with technicians.
• Ability to maintain and update information in the database.

Responsibilities

• Ensure performance criteria are met and service objectives achieved.
• Schedule and communicate technician activities to relevant staff.
• Handle customer calls and manage queries promptly.
• Compile monthly sustainability reports and invoice completed jobs.

Skills

Advanced computer literacy in MS Outlook, Word, and Excel

Excellent communication skills

Education

Grade 12 / Matric

National Diploma in Business Management (advantage)

Job description

Ingenious Personnel Holdings is seeking a dedicated individual to support the Product Support team in Cape Town. This role involves ensuring best management practices, meeting service delivery objectives, and coordinating technician activities.

Key requirements include a Grade 12 education and 3 years of relevant experience in the automotive or logistics industry. Proficiency in MS Office and excellent communication skills are essential for success in this dynamic role.