Aftersales & Sales Administrative Assistant

Wings Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Wings Group is seeking a proactive Aftersales and Sales Administrative Assistant to provide comprehensive administrative support to both the sales and aftersales departments. The role focuses on ensuring efficient operations, delivering excellent customer service, and maintaining accurate records.

The successful candidate will process orders, prepare quotations, maintain databases, and liaise with logistics to ensure timely fulfillment.

Responsibilities

• Process sales orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Maintain customer databases and sales records.
• Follow up on customer inquiries and sales leads.
• Assist with sales reporting and performance tracking.
• Coordinate with operations and logistics teams to ensure timely order fulfillment.
• Process service-related documentation, job cards, invoices, and warranty claims.
• Maintain accurate service and customer records.
• Liaise with technicians, suppliers, and customers regarding service updates.
• Monitor outstanding service jobs and ensure timely completion.
• Prepare reports, maintain filing systems, and ensure accurate record keeping.
• Support management and departmental teams with administrative tasks.
• Deliver exceptional customer service to both internal and external stakeholders.
• Assist with stock and parts administration when required.

Skills

Customer service

Administrative support

Sales administration

Record keeping

Job description

About the role

We are seeking a proactive, organized, and detail-oriented Aftersales and Sales Administrative Assistant to provide comprehensive administrative support to both our sales and aftersales departments. The successful candidate will play a key role in ensuring efficient operations, delivering excellent customer service, and maintaining accurate sales and service records.

Key responsibilities

Sales administration:

• Process sales orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Maintain customer databases and sales records.
• Follow up on customer inquiries and sales leads.
• Assist with sales reporting and performance tracking.
• Coordinate with operations and logistics teams to ensure timely order fulfillment.

Aftersales administration:

• Process service-related documentation, job cards, invoices, and warranty claims.
• Maintain accurate service and customer records.
• Liaise with technicians, suppliers, and customers regarding service updates.
• Monitor outstanding service jobs and ensure timely completion.

General administrative duties:

• Prepare reports, maintain filing systems, and ensure accurate record keeping.
• Support management and departmental teams with administrative tasks.
• Deliver exceptional customer service to both internal and external stakeholders.
• Assist with stock and parts administration when required.