Aftersales Admin & Operations Specialist

BHBW South Africa Proprietary Limited; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BHBW South Africa Proprietary Limited is seeking a capable Administrative Support person for the Aftersales department in Durban. The role involves clerical duties, data capturing, record keeping, and assisting technicians with administration.

The ideal candidate has at least 1 year of administrative experience, a Grade 12 qualification, and a technical background would be advantageous. You will interface with technicians, service managers, and suppliers to ensure smooth operations.

Qualifications

• Grade 12 is required.
• Administrative experience – minimum 1 year.
• A technical background will be an advantage.

Responsibilities

• Generate quotes and follow up.
• Cost internal and external jobs.
• Compile lost sales report for review by Service Managers.
• Keep accurate records of technicians’ labour and overtime hours.
• Update invoices and technician sold hours.
• Process Purchase Orders and ensure PO approvals.
• MIGO all supplier invoices and reconcile with orders.
• Maintain Load testing schedule records.
• Accurately fill service documents.
• Compile WIP reports for Service Managers.
• Coordinate calls, reception duties and meeting scheduling as needed.
• Check monthly billing and collections.
• Perform general administration duties.
• Support technicians and Area Service managers administratively.
• For national accounts, handle monthly hours, abuse reports, quotations, order numbers, invoicing.
• Monitor spare parts and job turnaround times.
• Maintain a safe working environment per policy.
• Strive to meet Balanced Scorecard and KPIs.
• Exhibit self-management and performance ownership.
• Follow reasonable instructions.

Skills

Self-starter

Results-driven

Flexible

Data analysis

Attention to detail

Customer service

Verbal & written communication

Interpersonal skills

SAP

MS Office

Team player

National accounts experience

Education

Grade 12

Tools

SAP

MS Office

Job description

BHBW South Africa Proprietary Limited is seeking a capable Administrative Support person for the Aftersales department in Durban. The role involves clerical duties, data capturing, record keeping, and assisting technicians with administration.

The ideal candidate has at least 1 year of administrative experience, a Grade 12 qualification, and a technical background would be advantageous. You will interface with technicians, service managers, and suppliers to ensure smooth operations.