After Sales Consultant

Sydsen Group; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sydsen Group is seeking an After Sales Consultant to enhance the service experience for customers, coordinating with workshop and parts teams to ensure accurate after-sales administration.

In this role you will handle customer communications, appointment bookings, quotations, invoicing, and documentation while maintaining strong relationships with customers, workshop staff and management to support timely service delivery.

Qualifications

• Grade 12 / Matric is the minimum requirement.
• Previous After Sales or Service Department experience.
• Computer literate.
• Driver’s license.

Responsibilities

• Welcome customers and manage the service process with updates and authorisations.
• Pre-assess bookings, print job cards and check parts requirements.
• Check validity of warranties, motor plans and obtain authorisations.
• Prepare quotes, complete invoicing and follow up on payments.
• Confirm readiness of vehicles and arrange collection; explain work completed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

Grade 12 / Matric

Tools

Computer literacy

Job description

After Sales Consultant - Job Specification

1. POSITION DETAILS

• Position: After Sales Consultant
• Department: After Sales / Service Department
• Reports To: After Sales Manager / Service Manager
• Key Relationships: Workshop Foreman, Workshop Controller, Parts Department, Capacity Planner, Service Administration, Service Manager, Customers, and Sub-let Suppliers

2. JOB PURPOSE

To provide customers with a professional after-sales service experience, coordinating with workshop and parts departments to ensure accurate and timely after-sales administration.

3. MAIN DUTIES AND RESPONSIBILITIES

• Customer Service and Communication: Welcome customers, manage service process, provide updates, obtain authorisations, arrange transport.
• Preparation and Booking Administration: Pre-assess bookings, print job cards, check parts requirements.
• Warranty, Motor Plan and Authorisations: Check validity, obtain authorisations, process claims.
• Quotations, Invoicing and Payments: Prepare quotes, complete invoicing, follow up on payments.
• Vehicle Handover and Collection: Confirm readiness, arrange collection, explain work completed.
• Systems, Records and Administration: Update systems, maintain records, complete necessary documentation.
• Internal Coordination: Liaise with workshop, parts department, and service manager, attend service meetings.

4. PERFORMANCE EXPECTATIONS

Excellent customer service, accurate documentation, effective coordination, timely processing, and system maintenance.

5. MINIMUM REQUIREMENTS

• Grade 12 / Matric
• Previous After Sales or Service Department experience
• Computer literate
• Driver’s license

6. KEY COMPETENCIES

Customer service orientation, good communication, attention to detail, problem-solving, teamwork, flexibility, results-driven.