Sales & Aftersales Support Specialist

Wings Group

Cape Town

On-site

ZAR 180,000 - 240,000

Full time

3 days ago

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Job summary

Wings Group is seeking a proactive Aftersales and Sales Administrative Assistant to provide comprehensive administrative support to both the sales and aftersales departments. The role focuses on ensuring efficient operations, delivering excellent customer service, and maintaining accurate records.

The successful candidate will process orders, prepare quotations, maintain databases, and liaise with logistics to ensure timely fulfillment.

Responsibilities

Process sales orders accurately and efficiently.
Prepare quotations, sales documentation, and customer correspondence.
Maintain customer databases and sales records.
Follow up on customer inquiries and sales leads.
Assist with sales reporting and performance tracking.
Coordinate with operations and logistics teams to ensure timely order fulfillment.
Process service-related documentation, job cards, invoices, and warranty claims.
Maintain accurate service and customer records.
Liaise with technicians, suppliers, and customers regarding service updates.
Monitor outstanding service jobs and ensure timely completion.
Prepare reports, maintain filing systems, and ensure accurate record keeping.
Support management and departmental teams with administrative tasks.
Deliver exceptional customer service to both internal and external stakeholders.
Assist with stock and parts administration when required.