Aftermarket Sales Representative M/F

Groupe CFAO; South Africa; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Groupe CFAO South Africa is seeking an Aftermarket Sales Representative to drive aftersales revenue by promoting aftermarket services, parts, and service contracts. You will manage and expand existing client relationships, target new business accounts, and ensure high levels of customer satisfaction.

Key responsibilities include promoting tyres, driver training and load testing, preparing quotes, and processing orders while supporting cash flow and debtor collections.

Qualifications

• Candidates should demonstrate ability to promote aftermarket services and value-added products.
• Strong focus on customer experience and satisfaction.
• Experience in targeting and converting new business accounts in After Sales.

Responsibilities

• Promotion and selling of aftermarket services, parts, accessories, rental offerings, service contracts, tyres, driver training, load testing and inhouse engineering.
• Achieve sales, growth and profitability targets in assigned territory.
• Contact new and existing customers to discuss needs and how to meet them.
• Visit new customers to ensure safe operation and promote training and load testing.
• Resolve customer questions about products, prices, availability, and credit terms.
• Prepare sales contracts and submit orders for processing.
• Assist with debtor disputes and cash collections.

Skills

Customer relationship management

Sales

Communication

Time management

Job description

Technical & Services - Technical & Services -Parts & Service Assistant

Position title

Aftermarket Sales Representative M/F

Contract

Contractual hours

Full-time

The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

The individual in this role will be responsible for the following functions:

The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.
Managing a positive Customer experience and satisfaction
Targeting and conversion of new Business accounts in the After Sales Department

Profile

To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
Overall responsibility to achieve sales, growth, and profitability targets in an assigned sales territory.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc.)
Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
Quote prices, credit terms and other specifications.
Emphasize product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
Prepare sales contracts for orders obtained and submit orders for processing.
Assist with resolution of debtor’s disputes and assist with cash collections.

Overall responsibility to meet growth / market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper/ scheduled cover for assigned territory, developing partnerships with and tailor made solutions for clients, evaluation of own development needs and ensuring lack of knowledge/skills are addressed).
Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.

Participative responsibility to grow department in line with company requirements.
Participation in team/department meetings and development/training initiatives to ensure that the After-Sales Team functions as an efficient resource for the company.
Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges.
Assist with Parts stock take exercises as and when required.
Time Management and planning skills