After-Sales Technical Support & Admin Specialist

Hewitt Colenbrander Recruitment; Pietermaritzburg; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Hewitt Colenbrander Recruitment seeks an experienced technical support professional in South Africa, KwaZulu-Natal, Pietermaritzburg. The role focuses on handling all levels of technical inquiries, supporting dealers and end-users, and coordinating with Service and Training Managers to deliver product launches and training programs.

Responsibilities include circulating SBs and WMs, managing warranty processes, coordinating teardown analyses, and updating flat-rate time charts for repairs.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Proactive approach with attention to detail.

Responsibilities

• Manage all levels of technical inquiries, providing comprehensive support to both dealers and end-users.
• Partner with the Service Manager to facilitate knowledge transfer, deliver technical support for new product launches, and recommend essential spare parts.
• Circulate critical technical documentation—including Service Bulletins (SBs) and Workshop Manuals (WMs)—to relevant internal and external stakeholders.
• Collaborate with the Training and Service Managers to develop and deliver multi-level training programs as required.
• Oversee warranty administration via Web Warranty, manage product returns, and coordinate the teardown and analysis of returned units.
• Maintain and update flat-rate time charts to optimize standard operating times for product repairs.

Job description

Hewitt Colenbrander Recruitment seeks an experienced technical support professional in South Africa, KwaZulu-Natal, Pietermaritzburg. The role focuses on handling all levels of technical inquiries, supporting dealers and end-users, and coordinating with Service and Training Managers to deliver product launches and training programs.

Responsibilities include circulating SBs and WMs, managing warranty processes, coordinating teardown analyses, and updating flat-rate time charts for repairs.