Adventure Tours Operations Coordinator (Hybrid)

Placements24; Upington; Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts on tours

Professional development opportunities

Adventure activity participation

Job summary

Placements24 seeks an Adventure Tourism Operations Coordinator for our Upington base in the Northern Cape. You will oversee day-to-day tour operations, coordinate bookings, manage guides and suppliers, and ensure safety and quality across safari, hiking, and water-based activities.

The ideal candidate has 2+ years in tour operations, strong organizational and communication skills, and a passion for outdoor adventures. Some weekends/holidays may be required; First Aid is advantageous.

Qualifications

• Minimum 2 years in tour operations, logistics coordination, or similar role in tourism.
• Strong organizational and time-management skills with meticulous attention to detail.
• Excellent communication and interpersonal skills for client and staff interaction.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Familiarity with adventure tourism activities and safety best practices.
• Proficiency in booking systems and standard office software.
• A passion for adventure travel and outdoors.
• Flexibility to work some weekends and public holidays as required by operations.
• First Aid certification is advantageous.
• Knowledge of the Northern Cape region is a plus.

Responsibilities

• Coordinate day-to-day operations of all adventure tours and activities.
• Manage tour bookings, client communications, and pre-trip information dissemination.
• Ensure equipment is well-maintained, safe, and available for scheduled activities.
• Brief guides and staff on daily schedules, safety procedures, and client requirements.
• Liaise with local suppliers including transport, accommodation, and activity partners.
• Assist in risk management and emergency response plan development and implementation.
• Monitor weather and advise on potential impacts to activities.
• Handle customer inquiries and resolve issues to ensure guest satisfaction.
• Maintain accurate operational records, including activity logs and equipment checks.
• Contribute to continuous improvement of processes and guest experiences.

Skills

Tour operations

Organization

Communication

Multitasking

Outdoor/Adventure knowledge

Customer focus

Tools

Booking systems

Job description

Placements24 seeks an Adventure Tourism Operations Coordinator for our Upington base in the Northern Cape. You will oversee day-to-day tour operations, coordinate bookings, manage guides and suppliers, and ensure safety and quality across safari, hiking, and water-based activities.

The ideal candidate has 2+ years in tour operations, strong organizational and communication skills, and a passion for outdoor adventures. Some weekends/holidays may be required; First Aid is advantageous.