Administrative Officer - Customer Service Support

Placements24; Mossel Bay; Híbrido; ZAR 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive annual salary

Medical and dental benefits

Retirement savings plan

Descripción de la vacante

Placements24 in Mossel Bay, Western Cape, is seeking an Administrative Officer focused on Customer Service Support to strengthen client interactions and branch operations. The role encompasses processing customer inquiries, maintaining CRM records, preparing client documents, scheduling meetings, and ensuring compliance with financial regulations.

The ideal candidate has at least four years in an administrative role within financial services, strong communication skills, proficiency in MS Office

Formación

• 4+ years in an administrative role with a strong customer-service focus in the financial sector.
• Proficiency in MS Office and CRM software is essential.
• Excellent communication and organizational skills with attention to detail.

Responsabilidades

• Provide administrative support to the customer service department and manage client records.
• Handle inquiries via phone, email, and in-person and escalate complex issues as needed.
• Maintain CRM data and prepare client-facing documents and reports.
• Coordinate meetings and schedule appointments for the client service team.
• Ensure compliance with financial regulations and company policies related to customer data.

Conocimientos

CRM software

Microsoft Office

Communication

Organization

Confidentiality

Educación

High school diploma or equivalent

Administration or customer service qualification

Herramientas

Microsoft Office Suite

CRM software

Descripción del empleo

About the Role

Our client, a prominent financial services institution located in the picturesque coastal town of Mossel Bay, Western Cape , is seeking a dedicated and highly organized Administrative Officer with a focus on Customer Service Support. This role is essential for maintaining high standards of client interaction and operational efficiency within the branch. The successful candidate will be responsible for a range of administrative duties that directly impact customer satisfaction and support the overall business objectives. We are looking for an individual who excels in communication, possesses strong administrative acumen, and is passionate about providing exceptional service in the Mossel Bay community. This is a significant opportunity for professional growth in a reputable financial organization.

Key Responsibilities

• Provide administrative support to the customer service department, ensuring efficient client management.
• Handle customer inquiries via phone, email, and in-person, escalating complex issues as needed.
• Maintain customer records and update client information accurately in the CRM system.
• Assist with the preparation of client-facing documents and reports.
• Manage appointment scheduling and coordinate meetings for the client service team.
• Process customer transactions and account updates with precision.
• Ensure compliance with all financial regulations and company policies related to customer data.
• Organize and maintain physical and digital customer service files.
• Collaborate with other departments to resolve customer issues effectively.
• Contribute to process improvements within the customer service administration functions.

Requirements

• A minimum of 4 years of experience in an administrative role, with a significant focus on customer service support in the financial sector.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software is essential.
• Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational abilities and meticulous attention to detail.
• Ability to handle sensitive customer information with discretion and confidentiality.
• Proven ability to manage multiple tasks and prioritize workload effectively.
• A problem-solving mindset and a commitment to finding satisfactory solutions for clients.
• High school diploma or equivalent; a relevant qualification in administration or customer service is advantageous.
• Adaptability to a dynamic branch environment in Mossel Bay.
• A genuine desire to provide outstanding customer experiences.

Benefits

Our client offers a competitive annual salary, along with comprehensive medical and dental benefits, and a robust retirement savings plan. This position provides excellent opportunities for career progression within the financial services industry. The company fosters a professional and supportive work environment in Mossel Bay , emphasizing collaboration and client focus. Additional benefits include ongoing training and development programs, potential for performance-based incentives, and a stable, reputable employer. This is a rewarding career path.