ADMIN SALES ASSISTANT (KZN)

Desco Electronic Recyclers; South Africa; On-site; ZAR 133,920 - 200,880; Full time

Job summary

Desco Electronic Recyclers in South Africa is seeking a candidate to assist with customer service and stock management. Responsibilities include supporting walk-in customers, managing phone inquiries, and coordinating logistics for order fulfilment.

The ideal candidate should be fluent in English and based in the Ballito area or able to commute reliably. This role requires strong attention to detail and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Proficient and fluent in English business language.

Responsibilities

• Assist walk-in customers at the counter, including basic sales support and customer enquiries.
• Handle incoming phone calls and direct queries to the appropriate department.
• Assist the Warehouse Supervisor with ad hoc duties as required.
• Liaise with customers regarding order status, delivery schedules, and product availability.
• Coordinate with technical, warehouse, and logistics teams to ensure timely order fulfilment and delivery.
• Coordinate with logistics providers and couriers to schedule pickups and deliveries.
• Deal with dealers and suppliers, including follow-ups and general communication.
• Assist with stock take procedures, including counting inventory and reconciling discrepancies.
• Add new stock onto the system and ensure all stock is accurately captured.
• Maintain accurate stock records and report discrepancies when identified.
• Add stock onto online stores and ensure product information is accurate and up to date.
• Frequently check online stores for new orders and process orders timeously.
• Create deliveries for orders and coordinate dispatch with the warehouse and logistics teams.
• Assist with general administrative duties such as filing, data entry, and record keeping.

Job description

Key Responsibilities

• Assist walk-in customers at the counter, including basic sales support and customer enquiries
• Handle incoming phone calls and direct queries to the appropriate department
• Assist the Warehouse Supervisor with ad hoc duties as required
• Liaise with customers regarding order status, delivery schedules, and product availability
• Coordinate with technical, warehouse, and logistics teams to ensure timely order fulfilment and delivery
• Coordinate with logistics providers and couriers to schedule pickups and deliveries
• Deal with dealers and suppliers, including follow-ups and general communication
• Assist with stock take procedures, including counting inventory and reconciling discrepancies
• Add new stock onto the system and ensure all stock is accurately captured
• Maintain accurate stock records and report discrepancies when identified
• Add stock onto online stores and ensure product information is accurate and up to date
• Frequently check online stores for new orders and process orders timeously
• Create deliveries for orders and coordinate dispatch with the warehouse and logistics teams
• Assist with general administrative duties such as filing, data entry, and record keeping

General Expectations

• Provide professional and friendly customer service in person and over the phone
• Maintain accurate records with strong attention to detail
• Be organised and able to manage multiple tasks in a fast-paced environment
• Communicate effectively with internal teams and external stakeholders
• Follow company policies, procedures, and workplace health and safety guidelines
• Be computer literate with the ability to use basic office systems and software
• Be based in the Ballito area preferred, or able to reliably commute to the area

Qualifications

• Proficient and fluent in English business language