Internal Sales Support Administrator

SASSO CONSULTING; Gauteng; On-site; ZAR 89,000 - 167,000; Full time

Job summary

SASSO CONSULTING in Edenvale, Gauteng, is seeking an highly organised Internal Sales Support Administrator to provide dedicated administrative support to the sales function.

You will handle quotations, orders, customer inquiries, and maintain accurate records in CRM/ERP systems, collaborating with operations, logistics, and finance.

This is a full-time, on-site role requiring strong communication, attention to detail, and the ability manage multiple tasks in a fast-paced environment.

Qualifications

• Matric / Grade 12 is required.
• Experience in sales administration or internal sales is essential.
• Excellent written and verbal communication skills.
• Strong computer literacy with CRM/ERP familiarity.

Responsibilities

• Provide day-to-day administrative support to the sales representative.
• Handle customer enquiries by phone and email professionally.
• Prepare and process quotations, sales orders and related documentation.
• Capture orders accurately and ensure complete information.
• Follow up on quotations, orders and customer requests.
• Coordinate with operations, logistics, and finance as needed.
• Maintain accurate customer and sales records in internal systems.
• Provide professional after-sales administrative support.

Skills

Sales administration

Customer service

Attention to detail

Organisation

Time management

Education

Matric / Grade 12

Tools

Microsoft Outlook

Excel

Word

CRM

ERP / order-processing system

Job description

Job Overview

We are seeking a highly organised, detail-oriented and proactive

Location & Details

• Edenvale, South Africa
• Full-Time
• On-Site
• 8,000-15,000 ZAR / Month

Job Description

Internal Sales Support Administrator

Location: Edenvale, Gauteng

Employment Type: Full-Time / Permanent

Salary: Market Related

We are seeking a highly organised, detail-oriented and proactive Internal Sales Support Administrator to provide dedicated administrative and operational support to the sales function.

This is primarily a sales administration and support role rather than an external/new-business sales position. The successful candidate will work closely with the relevant sales representative, ensuring that quotations, orders, customer enquiries, documentation, follow-ups and general sales administration are handled accurately and efficiently.

The ideal candidate will be an exceptionally strong administrator who enjoys working in a busy sales environment, communicates professionally with customers and takes ownership of tasks through to completion.

Key Responsibilities

• Provide dedicated day-to-day administrative support to the sales representative.
• Manage incoming customer enquiries professionally via telephone and email.
• Prepare and process quotations, sales orders and supporting documentation.
• Capture customer orders accurately and ensure all relevant information is complete.
• Follow up on quotations, orders, outstanding information and customer requests.
• Track orders and keep the sales representative and customers informed of progress.
• Maintain accurate customer, quotation, order and sales information on internal systems.
• Assist with preparing sales-related documentation, correspondence and reports.
• Coordinate customer requirements with relevant internal departments.
• Liaise with operations, logistics, warehouse, finance and other departments where required.
• Assist with customer pricing, product availability and order-related enquiries.
• Maintain organised electronic and physical sales records and documentation.
• Assist with updating customer information and maintaining accurate customer databases.
• Provide professional after-sales administrative support.
• Help resolve routine customer queries and elevate more complex matters appropriately.
• Ensure deadlines, commitments and customer follow-ups are not missed.
• Support the sales representative with general diary, customer and administrative requirements where necessary.
• Perform general administrative duties associated with the internal sales function.

Minimum Requirements

• Matric / Grade 12.
• Previous experience in sales administration, internal sales, sales support, customer service or a similar administrative role.
• Strong administrative experience is essential.
• Previous experience supporting an external or field-based sales representative would be advantageous.
• Strong computer literacy, including Microsoft Outlook, Word and Excel.
• Experience working with a CRM, ERP, order-processing or similar business system would be advantageous.
• Experience preparing quotations and processing customer orders would be beneficial.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management abilities.
• Ability to manage multiple tasks, customer requests and deadlines simultaneously.

Ideal Candidate Profile

• Exceptionally strong in administration and organisation.
• Proactive and able to anticipate what needs to be done.
• Meticulous with paperwork, quotations, orders and customer information.
• Strong at following up and ensuring tasks are completed.
• Professional and confident when communicating with customers.
• Customer-service focused.
• Reliable, accountable and dependable.
• Comfortable working in a fast-paced sales environment.
• Able to prioritise effectively when dealing with multiple requirements.
• A strong team player who can work closely with a sales representative.
• Able to work independently without requiring constant supervision.
• Solutions-orientated and willing to assist where required.

Advantageous Experience

Candidates with previous exposure to the following would be particularly suitable:

• B2B sales environments.
• Sales administration or internal sales.
• Supporting external sales representatives.
• Quotation preparation and order processing.
• Customer account administration.
• CRM or ERP systems.
• Stock, product, distribution, wholesale, manufacturing or commodity-related environments.
• Liaising between sales, customers, warehouse/logistics and finance teams.

Key Competencies

• Sales Administration
• Internal Sales Support
• Customer Service
• Attention to Detail
• Organisation
• Order Processing
• Quotations
• Follow-Up
• Communication
• Time Management
• Accuracy
• Teamwork
• Problem Solving