Account Manager

Abantu Staffing Solutions; Oos-Kaap; Presencial; ZAR 420 000 - 600 000; Tempo integral

Resumo da oferta

Abantu Staffing Solutions in South Africa seeks an experienced Account Manager to manage and grow key customer accounts, oversee proposals, pricing negotiations, and cross-functional collaboration across purchasing, quality, logistics and R&D teams.

You will serve as primary contact for assigned accounts, build long-term relationships, identify new business opportunities and deliver presentations and reports to management and customers.

Qualificações

• Grade 12/Matric
• Bachelor’s degree in business, marketing, or a related field
• 3+ years’ experience in account management, sales, or a related role
• Proven track record of managing and growing customer accounts
• Strong understanding of sales principles and customer service practices
• Ability to build and maintain relationships with key customers

Responsabilidades

• Prepare proposals and customer offers for new and existing business, including cost breakdowns
• Participate in customer negotiations on price adjustments based on changes in volume, raw material costs and exchange rates
• Build a network across the customer’s purchasing, quality, logistics and R&D teams to gather essential information and facilitate problem-solving
• Coordinate activities within internal working groups on innovation, RFQs, projects and productivity improvements to secure customer approval
• Build and sustain strong, long-term customer relationships
• Serve as the primary contact for assigned accounts, addressing customer needs and expectations
• Identify new business opportunities within accounts and drive growth
• Prepare and deliver presentations, proposals and reports to customers
• Coordinate with internal teams to deliver solutions that meet customer objectives
• Monitor and analyse account performance, providing regular updates to customers and management
• Respond to client enquiries and resolve issues promptly and effectively

Conhecimentos

Excellent communication

Negotiation

Presentation skills

Relationship building

Analytical skills

Strategic thinking

Team collaboration

Self-motivation

Formação académica

Bachelor's degree in business/marketing

Grade 12/Matric

Descrição da oferta de emprego

Minimum Requirements:

• Grade 12/Matric
• Bachelor’s degree in business, marketing, or a related field
• 3 + years’ experience in account management, sales, or a related role
• Proven track record of managing and growing customer accounts
• Strong understanding of sales principles and customer service practices
• Ability to build and maintain relationships with key customers

Main Responsibilities:

Sales proposals:

• Prepare proposals and customer offers for new and existing business, including cost breakdowns

Pricing negotiations:

• Participate in customer negotiations on price adjustments based on changes in volume, raw material costs and exchange rates

Customer collaboration:

• Build a network across the customer’s purchasing, quality, logistics and R&D teams to gather essential information and facilitate problem-solving

Internal coordination:

• Coordinate activities within internal working groups on innovation, requests for quotation (RFQs), projects and productivity improvements to secure customer approval

Customer relationships:

• Build and sustain strong, long-term customer relationships

Account support:

• Serve as the primary contact for assigned accounts, addressing customer needs and expectations

Account growth:

• Identify new business opportunities within accounts and drive growth

Customer communications:

• Prepare and deliver presentations, proposals and reports to customers

Solution delivery:

• Coordinate with internal teams to deliver solutions that meet customer objectives

Account reporting:

• Monitor and analyse account performance, providing regular updates to customers and management

Issue resolution:

• Respond to client enquiries and resolve issues promptly and effectively

Key Skills and Competencies:

• Excellent communication, negotiation, and presentation skills
• Strong organizational and multitasking abilities
• Analytical skills to interpret sales data and market trends
• Strategic thinking and problem-solving capabilities
• High level of professionalism and client-oriented approach
• Ability to work independently and as part of a team