Account Manager

FOUR POINT 0; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

FOUR POINT 0 in Gauteng is seeking an Account Manager to manage relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role focuses on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs and proactive engagement.

As the trusted link between EM and its customers, you will collaborate with internal teams to deliver tailored solutions, monitor performance, and provide

Qualifications

• Demonstrated success in account management, sales, or business development.
• Strong commercial acumen with experience managing a diverse portfolio of key accounts.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to work independently and across teams.
• Proficiency in CRM systems and reporting tools.
• Valid driver’s license and willingness to travel within the region.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensure service quality and responsiveness as the primary point of contact for customer needs.
• Drive account retention and growth by increasing wallet share through cross-selling and solution alignment.
• Develop understanding of customer operations to identify opportunities for EM’s products and services.
• Collaborate with product marketing, supply chain, and engineering to deliver tailored solutions and support.
• Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks.
• Negotiate commercial terms in line with EM’s policies and objectives.
• Stay informed on market trends and competitors to maintain a competitive edge.

Skills

Relationship management

Sales & business development

Interpersonal communication

Negotiations

CRM proficiency

Travel willingness

Tools

CRM systems

Reporting tools

Job description

The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as the trusted link between EM and its customers, the Account Manager plays a critical role in delivering value and building sustainable partnerships.
Responsibilities:

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensureservicequalityandresponsivenessbyactingastheprimarypointofcontactforcustomerneeds.
• Drive account retention and growth by increasing wallet share through cross-selling and solution alignment.
• Develop a deep understanding of customer operations and challenges to identify opportunities for EM’s products and services.
• Collaborate with internal teams, including product marketing, supply chain, and engineering, to deliver tailored solutions and support.
• Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks.
• NegotiatecommercialtermsinlinewithEM’spoliciesandstrategicobjectives.
• Stayinformedonmarkettrends,competitors,andindustrydevelopmentstomaintainacompetitiveedge.

EssentialRequirements

• Demonstratedsuccessinaccountmanagement,sales,orbusinessdevelopment,preferablyinautomationorsimilarsectors.
• Strongcommercialacumenwithexperiencemanagingadiverseportfolioofkeyaccounts.
• Excellentinterpersonal,communication,andnegotiationskills.
• Abilitytoworkindependentlyandcollaborativelyacrossteams.
• ProficiencyinCRMsystemsandreportingtools.
• Valid driver’s license and willingness to travel within the region as required.

BeneficialRequirements

• Experienceinaleadershipormentoringcapacitywithinasalesenvironment.
• Exposuretoindustrialortechnicalproductsandsolutions.
• Strategicplanningandadvancedproblem-solvingcapabilities.