Account Manager

ElectroMechanica; Gqeberha; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ElectroMechanica is seeking an Account Manager to manage key customer relationships in the Eastern Cape region. The role focuses on retaining accounts, maximizing wallet share, and delivering tailored electrical solutions. Travel within the region required, and collaboration with engineering and marketing teams is essential for success.

The ideal candidate brings a decade in sales/marketing within the electrical sector, strong negotiation skills, and a proactive, solutions-oriented mindset.

Qualifications

• Ten years' experience in sales and marketing in the electrical industry.
• Strong strategic and commercial acumen with portfolio management.
• Excellent communication, negotiation, and stakeholder management.

Responsibilities

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensure service quality and responsiveness as primary contact for customer needs.
• Drive retention and growth by increasing wallet share through cross-selling.
• Understand customer operations to identify opportunities for products and services.
• Collaborate with product marketing, supply chain, and engineering to deliver tailored solutions.
• Monitor account performance, prepare reports, and share insights with management.
• Negotiate commercial terms in line with policies.
• Stay informed on market trends and competitors to maintain edge.
• Travel within the region as required.

Skills

Relationship mgmt

Account growth

Cross-selling

CRM proficiency

Negotiation

Market knowledge

Team collaboration

Travel readiness

Tools

CRM systems

Reporting tools

Job description

The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach.

Responsibilities:

• Build and maintain strong, long-term relationships with assigned customer accounts.
• Ensure service quality and responsiveness by acting as the primary point of contact for customer needs.
• Drive account retention and growth by increasing wallet share through cross-selling and solution alignment.
• Develop a deep understanding of customer operations and challenges to identify opportunities for their products and services.
• Collaborate with internal teams, including product marketing, supply chain, and engineering, to deliver tailored solutions and support.
• Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks.
• Negotiate commercial terms in line with their policies and strategic objectives.
• Stay informed on market trends, competitors, and industry developments to maintain a competitive edge.
• 10 years' experience in sales and marketing in the electrical industry.
• Strategic focus on motors and motor control.
• Demonstrated success in account management, sales, or business development, preferably in automation or similar sectors.
• Strong commercial acumen with experience managing a diverse portfolio of key accounts.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to work independently and collaboratively across teams.
• Proficiency in CRM systems and reporting tools.
• Valid driver’s licence and willingness to travel within the region as required.

Beneficial Requirements

• Experience in a leadership or mentoring capacity within a sales environment.
• Exposure to industrial or technical products and solutions.
• Strategic planning and advanced problem-solving capabilities.